HealthNet Homecare (UK) Ltd
E-Sign Systems Administrator
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HealthNet Homecare
HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.
Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.
We are recruiting for a E-Sign Systems Administrator to join our team.
Main Responsibilities
This role owns the day-to-day configuration, administration and support of HealthNet Homecare's e-signature workflows, ensuring prescriptions, clinical forms and other documents are routed, signed and returned reliably across our integrated systems. The role works closely with the Product Owner and wider Digital Products team to keep e-sign processes running smoothly for clinicians, patients and NHS trust partners, and to resolve issues quickly when they arise.
Key Responsibilities
- Configure and maintain e-signature platform templates, envelopes and signing workflows for prescriptions and clinical documents, including API-based configuration.
- Oversee the transition from the current legacy e-sign system to a modern, API-first platform with a developer toolkit, including migration of templates and workflows and set-up of hierarchied (role-based) administrative access.
- Manage and troubleshoot automated flows connecting the e-sign platform to document management and business systems.
- Diagnose and resolve e-sign flow errors, such as failed sends, callback or webhook failures, API errors, and document mismatches.
- Monitor sign completion and turnaround rates; investigate and escalate anomalies or drop-offs to the Product Owner.
- Support onboarding of new NHS trusts and clinicians onto e-sign workflows, including configuring trust-specific templates and routing rules.
- Maintain clear, up-to-date documentation of e-sign configuration, process maps and known issues/fixes.
- Support user acceptance testing and regression testing for new e-sign features and integration changes.
- Work with the Product Owner to help scope and prioritise the e-sign roadmap.
- Help ensure e-sign processes meet clinical governance and audit trail requirements.
- Liaise with e-sign platform vendors and other third parties on support tickets, incidents and API changes.
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Essential Skills And Experience
- Experience configuring or administering an e-signature platform (for example DocuSign, Adobe Sign, or a similar service) including template and API management.
- Hands-on experience with low-code workflow tools (for example Power Automate), including troubleshooting flow errors.
- Comfortable working with APIs and structured data such as JSON, webhooks and error logs.
- A methodical, root-cause approach to troubleshooting technical issues.
- Clear written communication skills, for documentation and stakeholder updates.
- Good organisational skills and ability to manage multiple concurrent workflow issues.
- Experience supporting or leading a system migration, ideally involving API-based platforms, developer toolkits or role-based access administration.
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Desirable
- Experience in healthcare, NHS, or another regulated environment.
- Familiarity with document management or OCR tools.
- Experience using Jira and Confluence.
- Awareness of clinical governance or quality frameworks (for example GxP, ISO 13485, DCB0129/0160).
What Success Looks Like In The First 6 Months
- Full ownership of e-sign configuration and first-line troubleshooting, reducing day-to-day dependency on the Product Owner.
- A documented, repeatable process for onboarding new trusts and templates onto e-sign.
- A measurable reduction in average resolution time for e-sign flow errors
Why Join Us?
What we offer:
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouches
- Perks and benefits via Perkbox
- Long service awards.
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.
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