Care Outlook Community
ECM Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ECM Administrator
Care Outlook is seeking a highly organized and detail-oriented Electronic Call Monitoring officer to join service in Lambeth.
In this role, you will be responsible for ensuring that medication administration is in compliance with regulatory standards and company policies. The successful candidate will have experience with an electronic medication management system (ECM) and a strong understanding of medication administration policies and procedures.
As an Electronic Call Monitoring Officer/Administrator, you will be offered the following:
- Salary: £26,500 - 28,000
- Ongoing support and Professional Development
- 20 Days Holiday plus Bank Holidays
- Opportunity to work in an expanding leading home care provider
Main Responsibilities:
- Oversee and manage the Electronic Call Monitoring system.
- Ensure accurate recording of carers' time spent at each client visit.
- Produce reports for management, payroll, and invoicing purposes.
- Respond to alerts on the system regarding missed calls or late visits.
- Liaise with carers to understand and document reasons for late or missed visits.
- Support staff members with the use of the ECM system.
- Participate in the On Call out-of-hours service as required.
- Adhere to company privacy policies and procedures.
- Contribute to the continuous improvement of the ECM system and processes.
- Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specification:
- Strong organizational and time-management skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Excellent communication skills, both verbal and written.
- High level of initiative and problem-solving skills.
- Ability to work both independently and as part of a team.
- Flexibility and adaptability in a fast-paced environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Skills:
- Direct experience managing ECM/CM2000 systems and processes.
- Proficiency in data analysis and report generation.
- Strong IT skills and familiarity with database management.
- Understanding of the domiciliary care sector and its operational challenges.
- Commitment to upholding privacy and data protection standards.
Desirable Skills / Qualifications:
- Experience in a similar role within a healthcare or domiciliary care setting.
- Relevant qualifications in IT, data management, or related fields.
- Familiarity with healthcare regulations and compliance standards.
- Ability to train and support staff in the use of ECM systems.
If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives, then this could be your next role!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location