Reformation
ECOM Operations Associate, Part-Time - London, Battersea
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ECOM Operations Associate, Part-Time - London, Battersea
Who We Are
Being naked is the #1 most sustainable option. We're #2.
Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winners of a Best Carbon Footprint award, we have big goals like being:
- Climate Positive by 2025
- Circular by 2030
Our work has been highlighted in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.
We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like:
- Accessories
- Swimwear
- Sleepwear
We reach millions of people with campaigns like these, these, and these.
None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, allowing us to innovate together and ensuring everyone has the space to grow, thrive, and belong.
And starting right now, we want to do all that with you.
Work Location/Schedule
- Role Type: Part-time, hourly
- Minimum Availability:
- 20 hours per week
- 3 days per week (weekends included)
- Flexible Schedule: Days, nights, weekends, and holidays, if required
- Requirement: References mandatory
The Role: E-commerce Operations Associate
The E-commerce Operations Associate plays a vital role in supporting the daily operations of the online retail business. This position is responsible for processing orders, managing inventory accuracy, assisting with returns and customer service coordination, and ensuring seamless backend support to deliver an exceptional customer experience.
Reports to: Store Manager
What You’ll Do
- Support the operational efforts required to achieve store goals
- Maintain seamless store operational procedures
- Consistently use and understand processes and procedures to:
- Track in-store inventory accurately
- Track, receive, and process all inbound inventory shipments
- Complete inventory-related tasks with attention to detail, including:
- Inbound and outbound store transfers
- Shipment management
- Omni-channel order processing
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Communicate with customer service to help resolve order-related issues
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Meet clientele selling targets, ensuring service via phone and email aligns with Reformation standards
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Contribute to Loss Prevention across the business
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Compliance with time and attendance policy
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Bring an ambitious and passionate attitude to work daily
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Understand and reflect the core values and culture of Reformation
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Maintain a professional, healthy, productive work environment
What You’ll Bring
- 1+ years of relevant experience in fast-paced, creative service environment
- Familiarity with:
- User functionality of:
- Desktop
- Mobile
- Tablet
- Digital technologies
- User functionality of:
- Experience working with a sales/retail organization or operationally-intensive business
- Ability to thrive in a fast-paced setting
- Strong interpersonal skills, ability to interact effectively with diverse personalities
- A driven approach to tackling new challenges, with:
- Self-motivation
- Excision for work and career growth
Compensation
At Reformation, we believe in transparency and equity for compensation. For this role, the anticipated base pay is 12-13 GBP/hour, depending on several factors such as relevant experience, skills, qualifications, and internal compensation equity.
Additional considerations:
- Revenues may include an annual discretionary bonus, determined through:
- Company performance
- Department goals
- Individual contributions
- Eligibility is discretionary and not guaranteed
- Base pay and bonusses may vary to reflect:
- Individual biographies
- Evolving business needs
Note: Our total rewards package includes benefits, perks, and growth opportunities beyond wages.
Benefits & Perks
Eligible employees receive employer-sponsored benefits including:
- Private medical insurance
- Dental care
- Vision insurance support
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ComCommuter benefits to support travel to and from work.
Eligible benefits further extend to include:
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Competitive paid time off policies including:
- Vacation days
- Sick leave
- Attendance at company holidays
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Retirement planning support:
- Options include investment in Environmental Social Governance (ESG) aligned funds
Flexible location advantages:
- Global team with offices in LA, NYC, and London
- Annual collaboration with global retail teams
Evaluation of team-based connection:
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Discounts on clothing line up
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Culture events such as:
- Annual Ref Values week
- Volunteer Time Off
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Fertility care support through Carrot
- Up to $5,000 USD reimbursement after a year of employment for related fertility expenses
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Donations to community efforts chosen by employees
Equal Opportunity Employer Statement
Reformation is proud to be an Equal Opportunity Employer. Our commitment: To build a diverse and inclusive team reflecting the world we aspire to live in.
All qualified applicants will be considered without regard to: Race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, disability, age, or veteran status.
In accordance with applicable:
- International, federal, state, and local laws.
If you require accommodations during the application or interview process, please let us know.
We’re here to ensure you have what you need to show up as your best self.
Encouragement to Apply
We understand—studies indicate many women and historically underrepresented communities hold back from applying unless they meet every requirement.
Instead of gatekeeping, combining growth and passion characterizing at Reformation.
Our philosophy: If you’re passionate about this role and aligned with making fashion more sustainable—we’d love to hear from you.
Not interested in this specific role? Consider applying to our General Application.
Further ecodesigns reference: [Sustainability, Forbes, Fast Company](S规定 link omitted).
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