Reformation
ECOM Operations Associate, Part-Time - London, Battersea
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ECOM Operations Associate, Part-Time - London, Battersea
Who We Are
Being naked is the #1 most sustainable option. We're #2.
Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being:
- Climate Positive by 2025,
- Circular by 2030, with the intent to push the whole industry forward.
Our work has been recognized in Drapers and Sourcing Journal, and TIME wrote about our CEO, Hali Borenstein.
We are a global brand with 50+ stores and a sustainable factory in LA. We innovate across:
- Accessories,
- Swimwear,
- Sleepwear.
We reach millions through campaigns like this, this, and this.
None of this work is possible without the incredible team behind it. We value:
- Inclusive culture,
- Collaboration,
- Room to grow, thrive, and belong.
We want you to join us now.
Work Location & Schedule
- Part Time, Hourly
- Available to work a minimum of 20 hours per week,
- Minimum of 3 days per week (weekends included),
- Flexible scheduling (days, nights, weekends, holidays if required),
- Ready to provide references.
The Role: E-commerce Operations Associate
This position supports:
- Order processing,
- Inventory management,
- Returns & customer service coordination,
- Seamless backend operations for an exceptional customer experience.
Reporting To: Store Manager
Essential Responsibilities:
- Support operational efforts to achieve store goals,
- Maintain store procedures seamlessly,
- Ensure accurate inventory tracking,
- Manage inbound inventory shipments,
- Handle inventory-related tasks (transfers, shipments, omni-channel orders) with high attention to detail,
- Resolve order-related customer service issues,
- Meet client sales targets and ensure phone/email service aligns with Reformation’s standards,
- Contribute to Loss Prevention,
- Adhere to time and attendance policies,
- Bring an ambitious, passionate attitude daily,
- Reflect Reformation’s core values and culture,
- Maintain a professional, healthy, and productive work environment.
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What You’ll Bring
Experience & Attitude
- 1+ years in a fast-paced, creative service environment,
- Familiarity with desktop, mobile, tablet, and digital technologies,
- Experience working with retail or operationally intensive businesses,
- Ability to thrive in a fast environment,
- Strong interpersonal skills in diverse teams,
- Self-motivated, growth-oriented mindset.
Compensation
Transparency disclaimer: Compensation varies based on factors like relevant experience, skills, qualifications, and internal equity.
- Base pay range: £12–13/hr,
- Bonus eligibility: Possible annual discretionary bonus based on:
- Company performance,
- Departmental/individual contributions.
Note: Exact figures and eligibility are determined at the company’s discretion.
Benefits & Perks
- Private medical, dental, and vision insurance (employer-sponsored),
- Commuter benefits,
- Competitive paid time off:
- Vacation,
- Sick leave,
- Company holidays (if eligible),
- Retirement planning support with Environmental, Social, and Governance (ESG) funds,
- Collaboration with global teams across: - LA, NYC, London,
- Fertility care support via Carrot + up to $5,000 USD reimbursement after 1 year,
- Charity donations based on employee interests (annual contributions),
- Clothing discount program,
- Culture events, such as:
- Annual Ref Values Week,
- Volunteer Time Off.
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Equal Opportunity & Accommodations
Reformation is committed to:
- Building a diverse and inclusive team,
- Considering qualified applicants without regard to:
- Race,
- Color,
- Religion,
- Gender,
- Gender identity or expression,
- Sexual orientation,
- National origin,
- Disability,
- Age,
- Veteran status.
If accommodations are needed during the application, interview, or hiring processes, please notify us—we’re here to support you.
Note for Hesitant Applicants
Studies suggest many women and individuals from historically underrepresented communities apply only if they meet every requirement. At Reformation, growth over gatekeeping matters.
If you:
- Are passionate about the role,
- Enthusiastic about sustainable fashion,
- Apply even if not perfect fit.
Otherwise, explore the General Application.
External Links
- CRPA Notice: Available Here
- Sustainability Resources: Forbes, Fast Company collaborations.
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