By Association Only - Shopify Platinum Partner
eCommerce Account Strategist
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About By Association Only (BAO)
BAO is a globally award-winning Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers, and marketers that are committed to exceptional standards in eCommerce. We work explicitly with Shopify Plus merchants—generally in the fashion, cosmetics, and luxury goods sectors—for brands all over the world in competitive global markets.
We operate in a studio environment that prioritises independence, autonomy, and integrity in everything we do. As an agency, we’re on a mission to collaborate with the world’s most ambitious eCommerce brands within an environment that is smart, open, fast-paced, fun, and rewarding.
Although headquartered in Cambridge, we employ around 50% permanently remote employees across the UK. All our team members are full-time staff.
Job Title: Account Strategist
Job Summary
An Account Strategist is the day-to-day client account owner responsible for ensuring that agreed growth tasks are delivered on time, meeting exacting specifications to fulfil client or merchant briefs.
Key responsibilities include:
- Owning a portfolio of BAO’s retained Strategic Programme merchants and building strong, value-based relationships with key stakeholders.
- Collaborating with the roadmap creator (Strategic Director / Head of Merchant Strategy) to:
- Help formulate ideas and understand task requirements.
- Liaise with the internal BAO team to scope, progress, and deliver final outcomes.
About the Strategy Team
The BAO Strategy Team partners with some of the fastest-growing and most ambitious brands in the Shopify ecosystem. Acting as an extension of internal resources, the team:
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- Helps brands find tailored solutions, regardless of challenges.
- Guides strategic direction.
- Implements development roadmaps.
- Oversees projects from conception to market launch.
The Account Strategist plays a crucial role in this expanding team, supporting the smooth operation of the Strategic team by managing the execution of bespoke roadmaps.
Key Accountabilities
- Managing feedback loops with clients and securing solutions to ensure the optimal outcome.
- Allocating agency resources effectively based on details within merchan’s growth roadmaps.
About You
Skills & Experience
We’re looking for a candidate whose expertise aligns with our projects:
Essential Criteria
- Technical eCommerce experience:
- Hands-on experience with an eCommerce platform (Shopify, Magento, BigCommerce).
- Minimum 2 years of active experience in eCommerce (in-house or agency-based roles).
- Generalised technical expertise with a problem-solving attitude.
- Strong communication skills to build and nurture client relationships.
- Highly organised, capable of multitasking, and managing concurrent requests from multiple clients.
Previous Roles (Examples)
- eCommerce Manager
- eCommerce Executive
- Project Manager
- Digital Account Manager
Bonus Points
- Experience working directly with Shopify / Shopify Plus platforms and eco-system partners.
- Understanding of analytics tools (e.g., Google Analytics) and translating data into actionable insights.
- Experience with managing development roadmaps and end-to-end strategic execution.
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Required Qualities
We thrive with candidates who embody:
- Sophisticated communication: Regular interface with clients demands relational ability and service intuition.
- Ambitious & tenacious: We tackle multifaceted, challenging projects requiring perseverance and determination to resolve complex issues.
- Transparency & honesty: Our culture is built on transparent communication, integrity, and ethical decision-making.
Perks & Benefits
| Reward | Description |
|---|---|
| Salary | Highly competitive (DOE) |
| Holiday | 24 days annual leave + 8 bank holidays<br>Plussions: +1 extra day per year served |
| Training | Dedicated budget for courses & online training relevant to your role |
| Equipment | High-spec Apple computer issued from day one |
| Opportunity | Engaging, high-profile clients |
| Culture | No micromanagement cost, offering autonomy |
| Work Arrangement | Flexibility: fully remote, office-based, or hybrid based on preferences & location |
| Career Development | Clear progression paths with structured employee reviews |
| Social Benefits | Regular social events throughout the year |
Sustainability Initiative
By Association Only is a Carbon Positive Workforce
Every member of the BAO team contributes to a programme offsetting the entire carbon footprint, including home energy, travel, travel, food, hobbies and beyond. As an employee at BAO, your role directly supports global tree-planting schemes.
"NO AGENCIES PLEASE"—SEREIA"
(Job title retains intentional emphasis spontaneity for tone.)
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