Marie-Chantal
Ecommerce Assistant
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About Marie-Chantal
Founded in 2000 by Princess Marie-Chantal of Greece, Marie-Chantal is a globally recognised luxury childrenswear and family gifting brand, renowned for timeless design, exceptional craftsmanship, and modern heritage.
The Role
We're looking for a driven and detail-oriented Ecommerce Assistant to join our digital team. Reporting to the Head of Ecommerce, you'll play a hands-on role in the day-to-day running of our Shopify store and marketplaces – from product uploads and site merchandising to customer service and performance reporting.
This is a fantastic opportunity for someone early in their ecommerce career who wants real ownership and variety, with significant growth opportunities.
Key Responsibilities
Site Management & Merchandising
- Managing and maintaining product listings on Shopify, ensuring all copy, imagery, and pricing is accurate, on-brand, and consistently presented
- Assisting with website maintenance – seasonal landing pages, banners, promotional updates, and navigation changes – keeping the site fresh and commercially relevant
- Supporting the wider ecommerce team with site improvements and ongoing optimisation of the customer journey
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Campaigns & Promotions
- Supporting the implementation of seasonal campaigns, new collection launches, and promotional activity across the site and marketplaces
- Coordinating with the marketing team to ensure product information and creative assets are updated and live on time
Customer Service
- Acting as the first point of contact for customer enquiries across email and other channels, responding promptly and with the warmth and professionalism that reflects the Marie-Chantal brand
- Resolving order issues, returns, and complaints with care, keeping customers informed at every stage and escalating where necessary
Order Management & Fulfilment
- Monitoring daily orders and working closely with the logistics team to ensure smooth, timely fulfilment
- Identifying and resolving any fulfilment issues proactively, minimising customer impact
Marketplace Management
- Managing our marketplace presence across key partners — maintaining listings, processing orders, responding to customer queries, and ensuring the brand is represented consistently across every channel
- Building and maintaining strong working relationships with marketplace contacts, identifying opportunities to improve visibility, content, and performance
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Reporting & Analytics
- Tracking key performance metrics including traffic, conversion, AOV, and sales, and contributing to regular reporting for the wider team
- Assisting in identifying trends and flagging opportunities or issues to support data-driven decision-making
What We're Looking For
- 1–2 years of experience in ecommerce, digital retail, or customer service
- Hands-on experience with Shopify (or a comparable platform)
- Strong attention to detail and excellent written communication
- An understanding of luxury customer expectations and brand standards
- Comfortable working across multiple priorities in a fast-moving environment
- Experience in luxury or childrenswear is a bonus, not a requirement
Benefits
- Hybrid working – Monday to Thursday in our West London (Chelsea) office, Fridays from home
- 23 days annual leave plus bank holidays
- Pension contribution
- Generous staff discount across Marie-Chantal
- Modern workplace with cafe and communal spaces, with regular community events
- A supportive, collaborative team culture with real scope for growth
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