Webber Hughes Ltd
Ecommerce Coordinator
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Ecommerce Coordinator
Heywood
£29k basic, up to £40k with performance-related bonus
Our client, a growing online retailer, is looking to recruit an experienced Sales & Customer Service Specialist to join their team at their modern distribution facility in Heywood.
This is a varied role combining telephone sales with exceptional customer service, supporting customers throughout the sales journey while identifying opportunities to maximise sales revenue.
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The Role
- Handle customer enquiries via telephone and email.
- Process quotations, orders, and invoices.
- Deliver excellent after-sales support and build customer relationships.
- Maintain accurate CRM records.
- Liaise with warehouse and logistics teams to ensure smooth order fulfilment.
- Support sales reporting and marketing initiatives.
About You
- Previous telephone sales and customer service experience within e-commerce.
- Excellent communication and customer service skills.
- Confident using CRM systems and Microsoft Office.
- Organised, proactive, and target-driven.
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What's on Offer
- Competitive basic salary plus bonus
- Hybrid working (one day from home after training)
- Modern working environment in Heywood
- Career development within a successful and expanding business
If you're looking for a role where you can combine sales success with outstanding customer service, we'd love to hear from you.
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