Sphere Digital Recruitment Group
eCommerce Customer Service & CRM Specialist | Luxury
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
eCommerce Customer Service & CRM Specialist | Luxury
London, 4 days office
£40,000
We're looking for a Customer Service & CRM Specialist to join a growing eCommerce business. This is a varied role that combines customer operations with hands-on CRM, making it ideal for someone who enjoys balancing customer experience, problem-solving, and marketing execution. The role is roughly 70% customer operations and 30% CRM.
A bit about the role
- Support day-to-day customer operations, working with internal teams, external partners, and fulfilment providers to ensure a smooth customer experience.
- Manage complex customer queries, order issues, and operational processes while monitoring service performance and identifying improvements.
- Build, schedule, and deliver CRM campaigns across email, automated journeys, and lifecycle communications from briefing through to reporting.
- Support the delivery and ongoing development of the customer loyalty programme across online and offline channels.
- Monitor campaign performance, analyse CRM data, and provide insights to improve customer retention, engagement, and overall experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
A bit about you
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Previous experience in CRM, eCommerce, or customer operations, within an eCommerce business.
- Comfortable delivering email campaigns, lifecycle marketing, and customer communications using CRM platforms such as Klaviyo or similar.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication skills with experience working across marketing, eCommerce, customer service, and operations teams.
- A proactive, detail-oriented approach with a genuine focus on delivering an outstanding customer experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location