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eCommerce Executive
About Fussy
Hey good smelling! We're Fussy… about everything in our mission to banish single-use plastic from your bathroom. Having experienced exceptional growth over the past four years, we are now looking for a talented individual to join the team as Ecommerce Executive.
You'll report to our Ecommerce Manager, working together to keep our digital store running like a well-oiled (sustainably sourced) machine. You'll own the operational layer of our ecommerce world — from catalogue management and campaign page builds to keeping our sales channels healthy and humming.
This is an exciting opportunity to join a scale-up through a significant period of growth. You'll be a hands-on executor who takes genuine pride in the details, and a champion for getting things done brilliantly 💪🌍
What You'll Do
Joining as our eCommerce Executive, you’ll be responsible for the engine behind our digital storefront — owning the operational heartbeat of our ecommerce world, from crafting campaign pages and managing our catalogue to keeping every sales channel running at its brilliant best (sustainably, of course). Specifically, you’ll:
- Own our product catalogue end-to-end. Creating new products in Shopify, setting variants, inventory, pricing and SKUs, managing collections, SEO fields.
- Maintain site merchandising, bestseller ordering, cross-sells, upsells, featured products.
- Working with Recharge (customer portal queries escalated from CS, subscription product setup, basic rule management)
- Build campaign and landing pages in Sanity CMS and Shopify from briefs in line with brand guidelines, coordinating assets with creative/brand. Sale launches, A/B test variants, collection pages and seasonal offer updates.
- Keep our sales channels in great shape, monitoring Meta Commerce Manager and Google Merchant Centre feeds, and supporting our TikTok Shop with accurate listings and responsive issue management.
- Build out our Shop App into a fully functioning store with collections, campaigns and purchasing enabled along with subscription upselling.
- Support and progressively own our Amazon presence, listings, content optimisation and operational upkeep.
- Be the first line of triage for site issues, inventory, chat widget, page errors, storefinder updates. Liaise with customer service on recurring site or order issues.
- Maintain shipping profiles and markets structure and catalogue pricing in Shopify.
- Produce regular trading reports. Revenue, sessions, conversion rate, AOV. Flag anomalies and support data-driven decision making
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Who You Are
Great comes in lots of different forms, and we’re really open to seeing candidates from a range of backgrounds. Given the nature of this role and what we’ll ask of you, we do believe that the following skills are needed to be able to deliver to a high standard:
- 1–3 years in an ecommerce, digital or online retail role
- Hands-on Shopify experience, product uploads, collections, page creation
- Experience with Recharge. Subscriptions are central to how we trade so comfort with the platform at an operational level is important
- CMS experience (Sanity, Contentful or similar) — a strong advantage
- Familiarity with Meta Commerce Manager and/or Google Merchant Centre
- Familiarity with Google Analytics / GA4 or other analytics tools
- Sharp attention to detail — you catch what others miss before it goes live
- Comfortable managing multiple in-flight tasks and shifting priorities without dropping the ball
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Skills
And anyone who has these skills too would likely be a super fit for this role, but these are by no means essential:
- Experience with Amazon Seller Central
- Basic HTML/CSS awareness
- Klaviyo or similar ESP — basic segmentation and reporting
What we offer 🤝
- A chance to play a part in banishing single-use plastic from the bathroom
- Hybrid working with Tuesdays, Wednesdays and Thursdays in our London (Shoreditch) office
- 33 days annual leave including flexible bank holidays + a day off for your birthday – we encourage you to take time off to switch off, rest and recharge.
- Our WellHub membership with a range of fitness & wellbeing options - we care about our team’s wellness, from physical to mental health
- Share options after probation, so that you can benefit from our growth
- Gym membership
Who We Are 💪🌍
Fussy are on a mission to banish single-use plastic from the bathroom by designing simple, effective and convenient personal care products that are backed by science not buzzwords. Our first product, a refillable deodorant is now the UK’s top rated natural deodorant and has blessed the armpits of everyone from Holly Willoughby to some very known Dragons’. We have put in place the foundations of a world-class team of employees and advisors and this is a super exciting time to join as we are now looking to accelerate our growth into new products and territories. We as a brand have the responsibility, consumers have the power and it’s only together we can do this. Power to your pits!
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