dSb Recruitment Consultancy Ltd.
Ecommerce Manager
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Ecommerce Manager
E-commerce Manager – Thriving Streetwear Brand
Are you a commercially driven E-commerce professional with a passion for online trading, customer experience, and digital optimisation?
We're looking for an experienced E-commerce Manager to lead the online platform growth of a growing streetwear brand.
The Role
As E-commerce Manager, you’ll own the end-to-end performance of the e-commerce website—balancing customer experience, revenue maximisation, conversion optimisation, and technical excellence.
You’ll collaborate closely with Marketing, Operations, Customer Service, and external tech partners to drive measurable growth.
Key Responsibilities
E-commerce Platform Management
- Oversee day-to-day operations for optimal functionality, security, speed, stability, and UX
- Manage website integrations, payment gateways, checkout flows, hosting, and order management
- Ensure accurate product data, promotions, and customer-facing content
Conversion Rate Optimisation & Customer Experience
- Lead initiatives to increase conversion rates, average order value, retention, and online revenue
- Identify and eliminate friction points in the customer journey
- Run A/B testing, optimisation campaigns, and data-driven enhancements
- Analyse customer behaviour to drive continuous improvements
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Analytics & Reporting
- Track and report on E-commerce KPIs:
- Website traffic & conversion rates
- Average Order Value (AOV) & cart abandonment
- Bounce rates, customer engagement, and revenue performance
- Site speed & technical health
- Deliver actionable insights for senior leadership
Website Trading & Merchandising
- Collaborate with Marketing to boost commercial performance
- Forecast stock demand to meet sales targets and margin objectives
- Optimise merchandising based on trends, demand, and inventory
- Support promotions, seasonal launches, and strategic trading initiatives
Technical Project Management
- Own the website development roadmap
- Manage external agencies/technology partners
- Deliver on-time, on-budget website upgrades & integrations
Customer Insight & Research
- Conduct user testing, surveys, heatmapping, and analytics
- Translate customer feedback into measurable website improvements
- Refine the online customer journey via continuous insights
Security & Compliance
- Ensure GDPR compliance and secure customer data handling
- Maintain robust website security and mitigate risks
- Support business continuity and platform resilience
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About You
We seek a commercially sharp, technically savvy professional with a passion for exceptional online experiences who thrives at the intersection of digital growth, CX, and operational excellence.
Essential Skills & Experience
- Proven experience as an E-commerce Manager with direct responsibility for revenue growth & platform performance
- Deep expertise in Conversion Rate Optimisation (CRO) strategies
- Advanced proficiency with Google Analytics and commercial reporting tools
- Hands-on experience managing website development projects and external agencies
- Strong analytical mindset with sharp problem-solving abilities
- Outstanding stakeholder management & communication skills
- Knowledge of website security, GDPR, and digital compliance
- Experience with heatmaps, pathway analysis, and behavioural testing tools
Desirable Skills
- Shopify, Magento, WooCommerce, or similar e-commerce platform expertise
- Understanding of SEO, UX/UI, and digital marketing channels
- Familiarity with A/B testing and customer insight tools
- Awareness of warehouse/fulfilment and order management workflows
Perks: Hybrid working model (1 day remote).
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