Handle Recruitment
Ecommerce Manager
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Ecommerce Manager
Up to £65K based on experience
West London | Hybrid - 4 Days in Office
Purpose of the Role
Our client's UK e-commerce business has grown steadily over 10 years and now requires an E-Commerce Manager to help double sales over the next 5 years.
A member of the UK E-Commerce leadership team, with specific responsibility for a new product launch and channel in 2025.
Create and drive strategies to deliver profitable e-commerce sales, while maintaining the brand's premium qualities in the digital marketplace and increasing consumer engagement.
Key Responsibilities
- Develop, plan and execute a full-year promotional calendar and sales strategy, including test-and-learn opportunities for the new product and channel in 2025.
- Recruit and manage team members as the project develops, to support sales growth.
- Work with the UK commercial leadership team to identify and execute new market opportunities.
- Work with the UK marketing team and agencies to maximise ROAS, awareness and consideration, with a focus on performance marketing.
- Support day-to-day e-commerce operations and identify performance improvement opportunities.
- Develop strategies and concepts to increase conversion rates and AOV, with strong budget and cost management.
- Manage digital integration, product feeds, content and sales strategy across third-party sites (Google Shopping, affiliate networks, review sites).
- Use Google Analytics and other reporting systems to analyse performance, and create a performance reporting system, ensuring promotions are communicated to stakeholders prior to launch.
- Contribute to email advocacy and social media programmes.
- Review customer touch points and processes across departments (e.g. operations, customer services) to ensure the best customer experience.
- Build strong relationships across departments, locally and internationally, plus with e-commerce agencies and suppliers.
- Keep up to date with digital trends and competitor activity, embracing new concepts and ad hoc tasks as needed.
- Act as a senior manager and member of the leadership team, leading by example.
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Dimensions
Our client operates a small, practical, multi-channel E-Commerce and Marketing team. The role involves working closely with the Managing Director, Marketing Director and International E-Commerce department.
Responsible for directing and motivating external agencies and suppliers to ensure deadlines are met, and for achieving the company's e-commerce KPIs and targets.
Knowledge, Skills & Experience
An experienced, confident, commercially minded and customer-focused e-commerce professional, with the ambition to manage and grow this division.
Essential: previous website management experience, strong attention to detail, and a track record of developing and achieving e-commerce strategy.
Experience managing performance marketing programmes that deliver strong ROAS and sales results.
An articulate, clear communicator who is flexible, self-sufficient and able to bring new ideas to the team.
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Reporting Structure
Reports to the UK Marketing Director.
Based at our client's Head Office in West London.
40 hours per week (Monday-Friday, 9am-5pm), with flexibility required at times, including occasional evenings and overnight stays.
Why This Is a Great Place to Work
- Competitive salary plus performance-related bonus.
- 25 days holiday, life insurance and private medical insurance.
- Team initiatives and events, plus training and career development as part of a leading international group in the bedding industry.
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Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
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