Superdrug
Ecommerce Trading Manager – Healthcare (6 Month FTC)
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At Superdrug
We're passionate about making health and beauty accessible to everyone. With over 800 stores across the UK and a fast-growing online business, we're constantly evolving to give our customers the best experience possible.
Our Head Office in East Croydon is home to hundreds of talented people who bring fresh ideas, challenge the norm and have fun along the way. If you're commercially minded, customer obsessed and love using data to drive results, we'd love to hear from you.
The Opportunity
We're looking for an experienced Ecommerce Trading Manager to lead our Healthcare categories online. Reporting to the Senior Ecommerce Trading Manager, you'll own category performance, develop online trading strategies and identify opportunities to grow sales, improve conversion and enhance the customer journey across Superdrug.com.
This is a fantastic opportunity for someone who thrives in a fast-paced retail environment and enjoys combining commercial thinking, data analysis and digital execution to deliver results.
What You'll Be Doing
Driving Category Growth
- Own the commercial performance of key healthcare categories online.
- Analyse trading performance and identify opportunities to increase sales, conversion and profitability.
- Develop and deliver category trading plans aligned to business objectives.
- Use customer insights, market data and competitor activity to shape future strategy.
Delivering Outstanding Customer Experiences
- Optimise product journeys and site merchandising to improve customer engagement and conversion.
- Ensure customers can easily discover, navigate and purchase products online.
- Identify opportunities to increase basket spend through promotional activity, cross-selling and upselling initiatives.
- Work closely with UX and Digital teams to continually improve the online customer experience.
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Leading Commercial Planning
- Manage category trading calendars and coordinate key promotional activity.
- Build compelling online campaigns that support both customer needs and commercial objectives.
- Collaborate with Buying and Supply Chain teams to identify new opportunities, seasonal trends and high-demand products.
- Support annual planning and budgeting activities for your categories.
Using Data to Make Better Decisions
- Monitor sales, conversion, stock performance and customer behaviour.
- Analyse market trends, competitor activity and industry developments.
- Translate insights into clear actions that improve performance and deliver growth.
Working Cross-Functionally
- Partner with Buying, Supply Chain, Digital, UX and Content teams to deliver seamless ecommerce experiences.
- Ensure product content is accurate, engaging and optimised across all platforms.
- Contribute to the ecommerce development roadmap and future category innovations.
What We're Looking For
We're interested in people who can demonstrate:
- Previous ecommerce trading, digital merchandising or online category management experience.
- Strong commercial awareness and the ability to interpret data and identify opportunities.
- Experience working within retail, ecommerce or a fast-paced consumer environment.
- A customer-first mindset with a passion for creating exceptional online experiences.
- Excellent stakeholder management and communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confidence using analytics and performance data to inform decisions.
- A proactive approach, with the ability to challenge, influence and drive change.
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It Would Be Great If You Also Have
- Experience within health, beauty, FMCG or retail categories.
- Knowledge of ecommerce platforms, digital merchandising and promotional planning.
- Experience working with UX, content or digital development teams.
Why You'll Love Working Here
💖 Your Benefits
- 33 days holiday (including bank holidays), rising to 38 days with service
- Annual bonus opportunity
- Matched pension contribution
- Hybrid working with 3 office days and 2 home-working days
- 30% discount on Superdrug Own Brand products
- Two staff discount cards for you and a family member or friend
- Early access to earned pay through Stream
- Enhanced maternity, adoption and shared parental leave
- Company sick pay and pregnancy loss support
- Industry-leading learning and development opportunities
- Opportunities across the wider A.S. Watson Group, including Savers, The Perfume Shop and Three UK
Why This Role?
This role offers real ownership, visibility and impact. You'll shape how millions of customers discover and shop healthcare products online while helping drive the continued growth of one of the UK's most recognisable retail brands.
If you're commercially driven, digitally savvy and excited by the opportunity to influence a growing ecommerce business, we'd love to hear from you.
Come and help create That Superdrug Feeling. 💗
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