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Why This Role Matters
This is a pivotal role supporting our O+O (Offline + Online) strategy, to deliver sustainable growth by turning insight into action and enhancing customer value, profitability and digital capability across AS Watson brands. Working closely with cross-market teams and key stakeholders, you will drive continuous improvement in commercial decision making, maximise the impact of digital investments and scale proven growth initiatives. This is an exciting opportunity to influence business performance, accelerate sales and profit growth, and shape the future of our eCommerce strategy across multiple markets that shape how millions of customers experience our brands so we can put a smile on our customers’ faces today and tomorrow.
What You’ll Be Doing
- Act as the commercial partner with assigned BUs, driving accountability for online growth and commercial performance
- Analyse trading performance across category mix, promotions, merchandising and stock availability to identify opportunities that improve sales, ATV, profitability and customer experience
- Support monthly and quarterly trading and performance reviews, identifying growth opportunities, risks and profitability improvements
- Translate data into prioritised actions that improve sales, profit and customer value
- Connect O+O performance across online, app, loyalty and store channels to improve customer value and end-to-end experience
- Drive the commercialisation of digital features with BUs, together with reviewing business cases and evaluating post-launch adoption, commercial performance and ROI
- Influence stakeholders to deliver agreed commercial actions and share successful trading approaches across the team
- Track agreed actions and monitor delivery to ensure commercial opportunities translate into measurable business outcomes.
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What You’ll Bring
- Strong experience in eCommerce trading, digital commerce or online merchandising, with the ability to drive sales growth, optimise conversion, and deliver strong commercial results across digital channels.
- Strong understanding of eCommerce trading principles, including merchandising, promotions, pricing, customer journeys, stock availability, basket value and the key drivers of online profitability
- A commercial mindset with experience analysing performance, profitability and trading KPIs to support business decisions
- Good analytical capability with experience using analytics platforms such as GA4, Power BI or similar to translate data into actionable insights
- Experience in optimising omnichannel (O+O) retail and how online, app, loyalty and store performance work together
- Examples or understanding of business case development, supporting ROI measurement and post-launch evaluation of digital initiatives
- Strong stakeholder management skills, with the ability to influence without authority, drive accountability and lead through insight
- A proactive, results-driven mindset with excellent communication, collaboration and adaptability, and a passion for continuous improvement
- Strong commercial judgement with an ability to simplify complex data into practical recommendations
How You Will Make An Impact
- Drive measurable improvements in sales, profit and sales participation KPIs by turning insight into action and maintaining a clear focus on results
- Ensure commercial actions translate into clear, trackable outcomes that deliver meaningful business value and support smarter decision making
- Continuously improve forecasting accuracy and performance visibility by using data to anticipate trends and guide strategic choices
- Maximise the impact of digital investments by demonstrating clear, sustainable ROI and challenging the status quo to unlock new opportunities
- Build trusted, collaborative partnerships with Business Units, influencing without authority to ensure recommendations are understood, adopted and delivered
- Proactively identify risks and opportunities, managing complexity with a structured, insight-led approach to drive continuous performance improvement
- Contribute to a collaborative, high-performing team by sharing best practices, building strong relationships, and supporting continuous improvement.
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Who We Are
You may not have heard of us, but you’ll know our brands! AS Watson is the world’s largest international health and beauty retailer, with over 17,000 stores across 31 markets serving over 5.3 billion customers each year. From Superdrug, Kruidvat and Watsons to Marionnaud, The Perfume Shop and many more, our brands are loved by customers around the world. Behind them are passionate people who are encouraged to innovate, collaborate and grow.
What You Will Get From Us
- Competitive Salary and Bonus Scheme
- Exclusive Discounts across our brands
- Holiday entitlement
- Hybrid Working Model
- Refer-a-friend scheme
- Learning and Development Opportunities
- Mental Health and Wellbeing Support
- Life Assurance
- Interest Free Loans
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