Accenture
EDR Operations Analyst
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Role: EDR Operations Analyst
Location: Cheltenham (hybrid role 2 days on site)
Career Level: Analyst/ Senior Analyst
Please Note: Any offer of employment is subject to satisfactory BPSS and the candidate being granted a level of security clearance which typically requires 5 years continuous UK address history, usually including no periods of 30 consecutive days or more spent outside of the UK. Note: The above information relates to a specific client requirement
Role Purpose
The EDR Operations Analyst provides first-line support across endpoint security operations and IT Service Desk activities. The role is responsible for triaging low-priority Microsoft Defender alerts, performing routine EDR platform administration, managing service tickets, and escalating security incidents where appropriate.
Key Responsibilities
- Perform Level 1 triage of Microsoft Defender for Endpoint alerts.
- Investigate and close low-risk alerts in line with documented procedures.
- Escalate suspicious or complex incidents to senior analysts or the client.
- Carry out routine EDR administration, including device management and user access requests.
- Manage and resolve IT Service Desk tickets within agreed SLAs.
- Provide first-line support to end users and maintain accurate ticket records.
- Follow established operational and security procedures.
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Essential Skills & Experience
- Experience in an IT Service Desk, IT Support, or similar support environment.
- Exposure to Microsoft Defender for Endpoint or another EDR platform.
- Understanding of basic cybersecurity and incident triage concepts.
- Experience working with ticketing/ITSM systems.
- Strong communication and customer service skills.
- Ability to prioritise workload and follow documented processes.
Desirable Skills & Experience
- Experience within a SOC or cybersecurity team.
- Exposure to Microsoft Defender, Sentinel, or Microsoft 365 Security tools.
- Knowledge of endpoint security technologies.
- ITIL Foundation, SC-900, Security+, or similar certifications.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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