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Education Business Administrator Apprentice
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A fantastic opportunity to complete a Level 3 Business Administration Apprenticeship whilst working for UCL as an Education Business Administrator
The main purpose of the role is to assist with providing excellent admin support for undergraduate & postgraduate programmes working in close collaboration with the Programme Administration Team.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The main purpose of this role is to assist with providing excellent and comprehensive administrative support for undergraduate and/or postgraduate programmes by working in close collaboration with the Programme Administration Team. You will act as a first point of contact for staff and students, carry out general administrative tasks, maintain records and files, and ultimately support delivering a high-quality administrative service to students, colleagues and partners, working in collaboration with academic and professional services colleagues across IOE and UCL. This is a Level 3 Business Administration Apprenticeship opportunity, and the successful candidate will be provided relevant training, support and supervision to develop and learn on the job.
Duties and responsibilities:
- Assisting with the day-to-day administration of learning and teaching on Undergraduate and/or Postgraduate programmes
- Dealing with routine enquiries around programme administration and signposting to relevant services
- Drafting and proof reading/editing of documents, templates and communication
- Entering data and maintaining accurate and up-to-date records and files
- Providing support with data collation for reporting purposes
- Disseminating programme materials and providing information about programmes through a variety of media
- Assisting in the administration of electronic student records, virtual learning environments and other online resources, keeping them up to date and accurate in collaboration with colleagues as required
- Liaising with other groups and individuals in the Institute, and elsewhere, in support of joint activities
- Contributing to identifying and implementing areas for improvement
- Assisting with induction, support, and mentoring activities for students
- Arranging committee and working group meetings and taking minutes
- Providing cross-cover and support for other programmes on occasion (e.g. during short-term absence or peak times), including providing cover for colleagues
- Providing support with events organisation
- Keeping up to date with guidelines, policies and procedures and attending relevant training
- Undertake other duties commensurate with the level of this role as may reasonably be requested
In addition, the post holder will be expected:
- To actively follow and promote UCL policies, including Equal Opportunities and Race Equality policies.
- The staff member will have a responsibility to carry out their duties in a way that embodies UCL’s environmental and social sustainability values, actively supporting UCL’s Sustainability Strategy, policies and objectives within the remit of their role.
- To maintain an awareness and observation of fire and health and safety regulations.
- To carry out any other duties commensurate with the grade and purpose of the post.
- The successful candidate will need to meet UCL’s expectations of core behaviours as outlined in https://www.ucl.ac.uk/human-resources/policies-advice/core-behaviours-framework
- As duties and responsibilities change the job description will be reviewed and amended in consultation with the post holder.
- UCL is currently trialling hybrid working and it may be possible for the successful applicant to work remotely for up to 60% of the week depending on their location and requirements of the role. This can be discussed during the recruitment process.
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Where you'll work
Gower Street
London
Greater London
WC1E 6BT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
The Apprentice will undertake Level 3 Business Administration training both in the workplace and with our training provider to develop the necessary knowledge and skills to become qualified. The apprentice will be supported throughout the apprenticeship by a Line Manager and Mentor who will meet with them regularly to guide them through the apprenticeship, discuss their progress, set and monitor appropriate targets, ensure the apprentice is attending and completing their training and development and that appropriate standards of performance and conduct are met.
Requirements
Essential qualifications
- GCSE in:
- English (grade 9 – 4 (A *– C))
- Maths (grade 9 – 4 (A *– C))
- Other (grade 9 – 4 (A *– C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
About this employer
Bout IOE
IOE is UCL’s Institute of Education. With more than 900 academic staff, 8,000 students, 190 research collaborations and cross-sector partnerships spanning five continents, our seven departments work across education, culture, psychology and social science to improve lives. Founded in 1902, IOE has been shaping policy and helping government, organisations and individuals navigate a changing society for the last 120 years. We embrace collaboration and excellence to create a future that is inclusive and just, and have been ranked number one for education every year since 2014 in the QS World University Rankings by Subject. In December 2014 we merged with UCL, putting us at the heart of a comprehensive, world-top-ten university with a shared legacy of innovation and academic excellence. IOE is led by a Director, supported by three academic Pro-directors and a Director of Operations. IOE comprises six academic departments:
- Social Research Institute (SRI)
- Learning and Leadership (DLL)
- Culture, Communication and Media (CCM)
- Curriculum, Pedagogy and Assessment (CPA)
- Psychology and Human Development (PHD)
- Education, Practice and Society (EPS)
About the Department of Academic Programmes Office (APO)
The Academic Programmes Office (APO) is the largest professional service support team at the IOE. The APO provides student and programme support for all accredited academic programmes, (undergraduate, post graduate and teacher training) as well as for all research student activity. Under the guidance of the Director of Education and Student Support, the teams are responsible for the academic quality of programmes, timetabling, placement management, adherence to internal and external requirements, production of statistics and returns for internal use and for presentation to external parties.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay ([opens in new tab](https://www.gov.
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