Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Desirable Skills:

It would be beneficial if you have experience using:

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Canva
• Microsoft Teams

Don't worry if you haven't used all of these - we'll provide full training.

ESTAR Education is one of the UK's fastest growing independent training providers, delivering high-quality apprenticeships and commercial training across engineering, manufacturing, business, leadership and renewable technologies.

Our mission is simple:

Develop Outstanding People. Deliver Outstanding Training.

We're investing heavily into new facilities, digital learning technology and industry-leading learner resources, and we're looking for an ambitious apprentice to help shape the future of education.

This isn't a traditional administration role. You'll become part of the team responsible for creating the learning resources used by apprentices across the UK.

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This role has genuine long-term progression opportunities. Successful apprentices may progress into roles such as:

• Curriculum Coordinator
• Quality Administrator
• Learning Resources Developer