University of East Anglia
Education Programmes Officer
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Faculty of Social Sciences
Faculty Professional Services - Norwich Business School
Education Programmes Officer
Ref: SC5018
Salary on appointment will be £31,236 per annum, with an annual increment up to £37,694 per annum.
The Faculty Professional Services (FPS) Team for Norwich Business School (NBS) is recruiting to a key position that will make a meaningful contribution to the School's success. As an influential member of the FPS NBS Management team you will be responsible for ensuring positive communications, operational administration and support for all students in NBS acting as a proactive and key point of contact through the student life cycle.
You will be an experienced manager, who enjoys developing your team, and ensuring that a proactive service is provided to the School and other key partners within the University. You will lead a team of School Coordinators and School Administrators supporting the UG, PGT and MBA programmes, ensuring continuous improvement and alignment with School and Faculty objectives joined to Student Experience.
You will enjoy taking an operationally effective approach to planning and project management to non-teaching cohort activities and events working closely with academic colleagues, the School management team, and budget holders. Working with a wide range of colleagues from across the University and externally, you will build a network of contacts to enable you to carry out the role.
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Key duties of the role include management and leadership, managing workloads joined to essential delivery for student experience at all levels (UG, PGT and MBA) as well as preparing reports with recommendations that are in line with the School strategy and being a voice for NBS in all stakeholder meetings for student experience and engagement.
You will have experience in managing teams to deliver on objectives, knowledge of the UG, PGT and MBA requirements for student outcomes, be well organised and able to use initiative to solve problems.
This full-time post is available immediately on an indefinite basis.
UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.
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Benefits include:
- 39 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
- Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Closing date: 20 July 2026
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
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