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Educator | Battersea
Educator – Retail Stores
at lululemon
Description & Key Responsibilities
About lululemon
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the standard in technical fabrics and functional design, creating transformational products and experiences that empower people to move, grow, connect, and thrive.
As a global brand, our success hinges on:
- High-quality product innovation
- Excellent retail guest experience
- A strong commitment to our team
- Building authentic connections within every community.
Our goal is to drive positive change—fostering an equitable, inclusive, and growth-focused culture that empowers our people to succeed.
Job Summary
The Educator role is fundamental to our success. As an Educator, you’ll be a guest experience expert in our retail stores, responsible for:
- Delivering world-class customer service
- Engaging guests in meaningful conversations
- Educating customers on our premium products
- Aligning with our company’s mission and cultural values
Your role blends hospitality with expertise—ensuring every guest leaves feeling supported, informed, and inspired.
Key Responsibilities
Guest Experience
- Provide a seamless, personalized experience that respects guests’ time.
- Assess guests’ needs and recommend tailored solutions for purchases, returns, and ongoing support.
- Explain product benefits, features, and functionality with confidence and clarity.
- Facilitate smooth transactions—processing orders accurately, managing buy online/pickup in store, phone sales, and ship-from-store programs as required.
- Move dynamically across the store to assist guests and meet operational needs.
- Actively solicit and address guest feedback, collaborating with store leadership to resolve issues promptly.
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Working With Others
- Foster a respectful, inclusive, and supportive team environment, celebrating diversity among colleagues and guests.
- Build positive relationships with team members to enhance collaborative success.
- Collaborate across teams to ensure optimal guest experience and operational efficiency.
Store Operations
- Maintain store presentation by restocking, replenishing depleted inventory, and organizing displays per company standards.
- Use in-store technology to support efficient operations and guest service.
- Perform cleaning tasks as needed to uphold the store’s luxury standards.
- Uphold safety policies and procedures, ensuring a secure work environment.
- Comply with all applicable company policies, laws, and regulations.
Required Skills and Core Values
To thrive in this role, you’ll embody lululemon’s core values:
- Inclusion & Diversity – Celebrates differences and champions an inviting culture.
- Integrity/Honesty – Conducts yourself with fairness, ethics, and transparency.
- Guest Experience Obsession – Enjoys connecting with guests and empowering their journey.
- Personal Responsibility – Takes ownership of actions and prioritizes reliability.
- Self-Awareness – Recognizes how words and actions impact people around you.
- Collaboration & Teamwork – Works cooperatively, seeking perspectives to inform decisions.
- Enthusiasm – Brings energy and creativity to daily tasks, making work engaging.
Job Requirements
Eligibility
- Must be legally authorized to work in the country where the store is located.
- Must be at least 18 years old.
- Proof of Right to Work (varies by location, e.g., EMEA regions).
- Must have reliable personal transportation to travel to your assigned store.
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Availability
- Flexible scheduling, including evenings, weekends, and holidays.
Willingness Requirements
- Comfort working in an environment with bright lighting and loud music.
- Ability to move throughout the store for most of the shift to assist guests.
- Capable of moving boxes weighing up to 30 lbs (13.6 kg).
- Willing to engage in collaborative teamwork while completing some independent tasks.
Nice-to-Have Assets
- High school diploma, GED, or equivalent.
Accessibility & Accommodations
Our mission embraces inclusion. If you have questions about how your skills or abilities align with this role—for example, with or without an accommodation—please contact acc accommodations@lululemon.com. In your message, include:
- Job title
- Position location
- Your specific inquiry/request relating to qualifying requirements.
Beyond the Paycheck
At lululemon, we’re invested in your whole self—body, mind, and spirit. Our total rewards program supports your goals, whether they’re personal, financial, or professional. Benefits include:
- Competitive base pay (plus a team-based bonus).
- Extended health plans for physical and mental well-being.
- Paid time off for work-life balance.
- Generous savings plans and employee discounts.
- Fitness and yoga classes (virtual and in-store).
- A Parenthood Top-Up Program supporting families.
- Development programs for personal and career growth.
Note: Benefit availability varies by location and employment type, with potential eligibility requirements. The Company reserves the right to revise benefits at any time.
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