Westpac Group
eFX Trade Support Analyst
London
Posted 10 days ago
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eFX Trade Support Analyst
# **Role Title**
**eFX Technical Support Analyst**
# **Location**
London
# **About Westpac**
Westpac is Australia’s oldest bank and one of the four major banking organisations in the country. Through **Westpac Institutional Bank**, we support corporate, institutional and government clients globally with specialist expertise across banking, markets and capital markets services.
Our London office is a key international hub, working closely with teams across Australia, Asia, Europe, and the Americas. The business plays an important role in supporting cross-border funding, investor access, and international capital markets activity for clients in the **UK**, **Europe**, **Australia**, and **New Zealand**.
# **About the Role**
Reporting to the **Head of Support, Europe & Americas**, this position is responsible for:
- Providing **first and second line FX pre-trade application support**
- Assisting in delivering **project and business-as-usual (BAU) related activities** for Westpac’s **electronic pre-trade systems globally**
The primary objective of this role is to:
- Maintain **production stability**
- Facilitate the delivery of new functionality to **Westpac business users and customers** that will:
- Grow **revenue**
- Improve the **customer experience**
- Reduce **expenses** for the **Global Financial Markets product line**
The successful candidate will become the **Subject Matter Expert** (**SME**) for **eFX Pre-Trade application support** within the **Europe & Americas (E&A) region**.
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Key Accountabilities
- Being responsive in answering user queries from a variety of stakeholders.
- Responsibility for the maintenance of Westpac’s eFX trading and pricing systems.
- Testing of system enhancements in consultation with key internal stakeholders.
- Management of relationships with external suppliers and vendors.
- Management of business expectations and delivery schedules.
- Serving as a key liaison between internal business, technical, and operational stakeholders.
- Adherence to the "Follow-the-Sun" support model and knowledge sharing with the team.
- Effective communication with business and technology stakeholders.
What’s in it for Me?
You will join a collaborative and supportive international team during a period of strong strategic growth for Westpac Institutional Bank. Westpac provides a broad range of benefits, including:
- Health and wellbeing programs
- Lifestyle and well-being initiatives
- Financial benefits
Experience and Domain Knowledge
- Experience in Financial Markets is essential, ideally within:
- eFX sales
- Trading
- Application support
- Strong understanding of FX products, including:
- Spot transactions
- Options
- Swaps
- Commodities
- Familiarity with the London Benchmark process
- Knowledge of single dealer and multi-bank platforms, such as:
- FXall
- 360T
- FX Connect
- EBS
- Instinct (including client onboarding and account mapping)
- Broad understanding of front-to-back business processes, encompassing:
- Middle office
- Risk management
- Finance
- Compliance
- Treasury
- Awareness of pre- and post-trade pricing and streamlined processing (straight-through processing)
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Technical Skills
- Understanding of:
- Pricing and trade flows in low-latency eFX environments
- Liquidity aggregation and price distribution
- Experience supporting containerised environments, such as (Kubernetes) and (Docker)
- Hands-on use of monitoring tools, including:
- Elastic
- Grafana
- Prometheus
- Splunk
- Strong analytical and problem-solving capability, including:
- (FIX) connectivity and log analysis
- Experience with incident and problem management processes and tools, including:
- ServiceNow
- Jira
- Confluence
- Good systems knowledge across Linux, Windows, and networking concepts, including TCP/IP and Citrix
- Standing knowledge of access management and scheduling tools, such as:
- CyberArk
- Control M
Personal Skills
- Confident in managing and influencing stakeholders
- Proactive with a strong ownership mindset
- Customer focused with attention to quality and detail
- Clear communicator, able to work effectively across business and technology teams
- Comfortable operating across a broad stakeholder group, including:
- Front office teams
- Operations
- Risk management
- Compliance teams
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Skills
eFX Application Support
FX Products
FIX Protocol
Kubernetes
Docker
Linux
Windows
TCP IP
ServiceNow
Jira
Confluence
Elastic
Grafana
Prometheus
Splunk
CyberArk
Location