Teaching Personnel
eLearning Coordinator
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About Best Practice Network
We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.
We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.
Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.
We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.
Main Duties
Responsibilities will include but are not limited to:
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- Provide first line support for enquiries via phone, tickets and live chats. Supporting participants, associates and head office colleagues.
- Be an expert in at least one of our core programmes.
- Preparing for programme intake launches by collaborating with stakeholders and meeting tight deadlines.
- Providing technical support for ad hoc zoom meeting and webinars, as well as editing recordings to meet GDPR legislations.
- Work on strategic projects throughout the academic year.
- Uphold our core values of Striving for Excellence, Act with Integrity, Working Together and Inspire Learning.
Personal Specification
- Experience of working in a customer service and/or administrative role is essential, education or IT experience desirable.
- Reliable and hardworking with excellent customer service manner, both written and spoken.
- Be highly IT competent.
- Be an active problem solver and a quick learner.
- Resilient under pressure - able to remain focused in the face of multiple competing priorities and ensure key deadlines.
- High degree of personal pride in own and company work, constantly striving to improve.
Our Benefits
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
- Health Cash Plan, once you've passed probation, which includes access to a private GP
- From day 1, free life insurance covering up to x4 your salary
- We'll both add money into your pension pot after 3 months
- Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
- Learning and development opportunities
- Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education
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By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
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