Best Practice Network
eLearning Team Leader
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We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.
We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development, and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.
Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.
We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment, and where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds, and perspectives.
Main Duties
Programme ownership and delivery
- Act as programme owner for allocated areas of provision, taking responsibility for the effectiveness, consistency, and scalability of e-learning support.
- Oversee second-line support activity, resolving complex issues and escalating appropriately.
- Ensure that participant-facing systems (e.g., Canvas, e-portfolios, CRM, diagnostic tools, Bud) accurately reflect enrolments, access rights, and programme requirements.
- Coordinate the timely and accurate setup of learning environments, materials, and access for participants and facilitators.
- Provide guidance and direction to Coordinators, supporting task allocation, prioritization, and quality assurance.
- Escalate operational risks, capacity concerns, and systemic issues to the eLearning Manager in a timely and structured manner.
- Own the accuracy, usability, and ongoing review of Standard Operating Processes within allocated programme areas.
- Be accountable for the operational performance and system integrity of allocated programme areas, including delivery readiness, participant access, and data accuracy.
Digital learning and learner confidence support
- Coordinate digital skills support activity for learners within allocated programme areas.
- Organise eLearning Coordinators to deliver small-group digital skills sessions and occasional one-to-one follow-up.
- Maintain and update digital skills session plans, guidance materials, and supporting resources.
- Ensure digital skills support is consistent, accessible, and aligned with learner needs.
- Monitor learner feedback, attendance, and recurring support themes from digital skills sessions.
- Identify where digital confidence issues are affecting learner engagement, access, or progression.
- Escalate wider trends, risks, or capacity concerns to the eLearning Manager.
- Occasionally deliver digital skills sessions directly where required.
- Ensure safeguarding, accessibility, and professional boundaries are maintained during learner support activity.
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Systems, processes, and reporting
- Design, maintain, and improve processes that underpin e-learning delivery, ensuring they are documented, repeatable, and resilient.
- Develop a strong understanding of data flows between systems to support accurate reporting and operational decision-making.
- Identify inefficiencies, risks, or inconsistencies in system use and propose practical improvements.
- Ensure all process improvements align with operational standards and priorities set by the eLearning Manager.
Cross-programme improvement and transformation
- Allocate agreed improvement time in line with priorities set by the eLearning Manager, focused primarily on the programmes owned while contributing to wider organizational benefit.
- Work collaboratively with other eLearning Team Leaders to identify patterns and shared challenges across programmes.
- Maintain and contribute to a shared log of improvement opportunities, supporting prioritisation and avoiding duplication.
- Engage with the Data & Transformation Team to:
- Articulate current-state processes
- Provide operational insight
- Validate proposed changes
- Coordinate proportionate user testing for changes affecting allocated programme areas.
- Ensure key user journeys, data checks, and operational risks are considered during testing.
- Delegate routine testing to eLearning Coordinators where appropriate, retaining oversight of risks and outcomes.
- Support the successful embedding of new solutions, in alignment with direction provided by the eLearning Manager.
- Ensure that improvements are designed with a "build once, benefit all" mindset wherever possible.
Operational triage of improvement and transformation requests
- Act as the first escalation point for improvement ideas, system issues, and workflow change requests raised by Coordinators or programme colleagues.
- Clarify the problem, affected users, current workaround, operational impact, and urgency before escalating further.
- Distinguish between day-to-day support issues, programme-specific process changes, and wider transformation opportunities.
- Escalate significant or cross-programme issues to the eLearning Manager with clear context, risks, and recommended next steps.
- Support colleagues to understand agreed routes for raising change requests and improvement opportunities.
- Maintain visibility of improvement themes within allocated programme areas.
Collaboration and leadership
- Build strong working relationships with Programme Managers, tutors, facilitators, IT, data, compliance, and support teams.
- Present options, risks, and recommendations through the eLearning Manager where appropriate.
- Act as a trusted problem-solver, balancing participant experience, operational feasibility, and organisational priorities.
- Line management of a small team of eLearning coordinators.
- Support the eLearning Manager in embedding consistent operational standards across all programme areas.
Additional responsibilities
- Undertake any other duties reasonably aligned with the scope and level of the role.
- Support wider e-learning priorities where required.
- Adapt to changes in systems, processes, and programme requirements as the e-learning function develops.
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Personal Specification
The successful candidate will:
- Be reliable and hardworking.
- Be professional with proven administrative, education, training, and/or customer service-related experience.
- Possess an excellent customer service manner, both written and spoken.
- Experience of planning and prioritising their own and other staff members' time and tasks effectively. Making decisions to priorities and meet the needs of multiple stakeholders.
- Work well under pressure with the ability to deal with issues as they arise.
- Be highly IT competent.
- Be confident working with people at all levels. Able to propose solutions to Management and Senior Leadership and justify those solutions.
- Be an active problem solver making improvements to systems and outputs for the organisation.
- Be comfortable working in ambiguous or evolving contexts, using judgement to prioritise effectively.
- Demonstrate the ability to understand wider organisational priorities and align programme delivery accordingly.
- Have experience contributing to structured improvement initiatives and supporting the embedding of change.
- Be confident collaborating with business analysts, project managers, and technical specialists.
- Show an appetite for improving systems and processes beyond their immediate programme area.
- Have experience in one or more of the following:
- Using and maintaining an online learning platform, such as Canvas.
- Working for an education/training/professional body.
- Using a Customer Relationship Management (CRM) system.
- Setup and support of online meeting/training sessions.
Our Benefits
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
- Health Cash Plan, once you've passed probation, which includes access to a private GP.
- From day 1, free life insurance covering up to x4 your salary.
- We'll both add money into your pension pot after 3 months.
- Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars, and give as you earn.
- Learning and development opportunities.
- Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education.
By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
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