Serco Plc
Electrical Technician
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Electrical Technician – Norfolk & Norwich University Hospital
About the Role
Location: Norfolk & Norwich University Hospital, NR4 7UY Contract: Permanent, Full Time Salary: Up to £44,397 per annum + Excellent Benefits Patterns:
- Days Only (8:00 – 16:00)
- Shift Work (6-week rotating: 6am–2pm / 2pm–10pm / 10pm–6am)
Includes:
- Additional £1,950 rotary shift payment per 52 weeks
- 0.5x weekend pay for Saturdays
- 1x time pay for Sundays and bank holidays (when rostered)
As an Electrical Technician, you will help maintain the Norfolk and Norwich University Hospital’s electrical systems, ensuring safe, reliable, and efficient critical services—directly supporting patient care and healthcare operations. You will work as part of a trusted estates team, delivering essential maintenance and repairs while contributing to a resilient hospital environment.
Key Responsibilities
You will be entrusted with:
- Maintaining electrical services, plant, and equipment across the hospital estate to the highest safety and performance standards
- Conducting reactive and planned maintenance, including fault-finding, servicing, commissioning, and repairs as directed by estates supervisors and managers
- Delivering preventative maintenance across a range of essential systems and electrical equipment
- Ensuring workplace safety at all times—assessing risks, adhering to permits and policies, and escalating concerns when necessary
- Communicating clearly with colleagues, supervisors, managers, and hospital staff about work progress and service availability
- Accurately recording work activities and maintenance records using computerised labour control and time and attendance systems
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Essential Requirements & Skills
To thrive in this role:
- Qualified Electrical Workforce: A recognised electrical apprenticeship or equivalent structured training programme must be completed
- City & Guilds or BTEC electrical qualifications preferred
- Proven Experience: Successfully working in a similar environment, ideally within large or complex buildings
- Strong electrical building services knowledge and hands-on technical proficiency
- Exceptional communication skills and a customer-focused approach
Additional note:
- Vetting & Checks: A Standard DBS check and Occupational Health Questionnaire will be required for this role.
Benefits & Opportunities
Becoming part of Serco, a global employer in health, defence, transport, and public services, provides unlimited support for growth and development. Here’s what you’ll enjoy:
✅ 27 days annual leave + bank holidays (increasing to 29 and 33 days after 5/10 years) ✅ Up to 6% contributory pension scheme ✅ Free park & ride shuttle service from Costessey Park & Ride
📚 Learning & Development:
- Over 1,100 internal courses available
- Funding for microcredentials, apprenticeships (including L3 Team Leader & L5 Operations Manager)
- Mentoring opportunities and internal progression pathways
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💙 Wellbeing & Support:
- Employee Assistance Programme (EAP), 24/7 Virtual GP, and Wellbeing app
- 30% discount at Sercomanaged leisure centres
- Discounts across 1,000+ retailers (shopping, dining, travel)
🤝 Support & Inclusion:
- Diverse employee networks (e.g., SercoInspire, SercoEmbrace, SercoUnlimited, In@Serco)
- LGBTQIA+ support, parent/carer schemes, disability accommodation
- Paid volunteering day per annum
- Tax-free charitable giving through Serco’s Payroll Giving
About Serco
Serco delivers essential public services—defence, transport, justice, immigration, healthcare, and more—with a mission to redesign public services for the benefit of all. As one of the top 1% of global employers, we champion innovation, talent development, and inclusivity, ensuring every team member can thrive.
Serco prioritises fairness and accessibility, working towards:
- ‘Ban the Box’ policy for those with unspent convictions
- Disability Confident Leadership & Gold Inclusive Employer Standard
- Discussions around flexible working options
Ready to make an impact? Apply today or contact us for assistance at: 0345 010 4000
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