Deep Sea Electronics Ltd
Electronics Repair Manager
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Deep Sea Electronics
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
The Role
The Electronic Repair Manager leads and manages the repair team, overseeing day-to-day production repair activities and warranty returns.
They will provide direction and technical support, taking the lead in diagnosing and repairing electronic unit failures. With a strong focus on root cause analysis, they drive continuous improvement and contribute to meaningful enhancements in product quality and reliability.
Key Responsibilities
- Conduct in-depth root cause analysis of faults in complex electronic assemblies and systems
- Diagnose faults across hardware, firmware, and customer systems
- Investigate failures in microcontroller-based designs / embedded systems and peripherals
- Utilise test equipment (oscilloscopes, logic analysers, multi-meters, etc.) to isolate issues
- Analyse schematics, PCB layouts, and firmware to identify failure mechanisms. (Cause rather the effect)
- Collaborate with cross-functional teams (software, mechanical, quality, and customer support)
- Reproduce field issues in a controlled lab environment
- Responsible for a team of repair Engineers and Technicians
- Document findings clearly, including failure reports and proposed corrective actions
- Support customers and internal teams with technical investigations as required
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Internal & External Relationships
Internal
- Repair Technicians / Engineers: coordinate scheduling and set work priorities
- Production: provide technical support as required
- Quality: share KPI data and support customer communications
- Warranty Controller: align on warranty and repair priorities
- Sales: assist with customer support when needed
- Engineering: request technical support as required
- Senior Management: deliver weekly KPI reporting
External
- Customers: manage day-to-day communication on returns and customer concerns, in coordination with the Warranty Controller
- Suppliers: handle technical queries and support component failure analysis
Requirements
- PCB design, SMT production processes
- Microcontroller-based designs / embedded systems
- Strong experience with microcontrollers (e.g., mainly ARM, PIC, AVR, or similar platforms)
- Proven ability in structured root cause analysis methodologies (e.g., 8D, Fishbone, FMEA)
- Experience debugging embedded systems (hardware + firmware interaction)
- Ability to interpret circuit schematics and PCB designs
- Experience with embedded C/C++ or similar programming languages
- Excellent communication skills
- Excellent organisation skills
- Ability to work under pressure to tight deadlines
- Ability to work on own initiative
- IT Skills (Word / Office / Outlook)
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Benefits
- 25 days holiday + Bank Holidays
- New flexible holiday scheme
- Bupa Healthcare package
- Life Insurance
- Enhanced Maternity/Paternity pay
- 5% Pension contributions
- Companywide performance-based annual bonus scheme
Further Information
For full details of the job, please download the job description by following the link below:
Electronics Repair Manager - Job Description.pdf
Please Note:
For further information or an informal chat, contact our Internal Recruitment Team on 01723 890099. If this role isn't quite right for you, but you are interested in future vacancies with Deep Sea Electronics, please continue to monitor our website for regular updates. DSE is an equal opportunity employer. A copy of our statement is available on request.
Please see linked below our Job Applicant Data Privacy Notice which sets out what personal data we, Deep Sea Electronics Ltd (DSE), hold about you and how we collect and use it during and after the recruitment process.
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