Thurrock Council
Eligibility Support Officer
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Eligibility Support Officer
Eligibility Support Officer
Salary: £29,253 - £32,736 per annum (pro-rata for part-time) Grade: C Contract Type: Permanent Hours Per Week: 30
About the Department
An exciting opportunity has arisen within the Thurrock School Admissions and Children’s Transport Team. This service collaborates with key internal and external partners—including parents, transport operators, schools, headteachers, and other local authorities—to ensure fair and legally compliant allocation of home-to-school transport support.
About the Role
The postholder will assist in assessing eligibility and processing home-to-school transport applications, covering both mainstream and special educational needs (SEN). Core responsibilities include:
- Supporting the assessment of eligibility and processing of all transport applications
- Advising parents on home-to-school transport provisions, making robust and well-evidenced eligibility decisions while adhering to policy
- Handling challenging discussions around transport eligibility, managing conflicts professionally, and escalating to senior staff when required
- Assisting in compiling appeal case papers, ensuring accurate and thorough documentation is submitted
- Responding to written and telephone enquiries from internal and external stakeholders efficiently
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What We Are Looking For
We seek a candidate capable of handling a dynamic and results-driven workload with the following attributes:
- Ability to thrive under pressure while meeting statutory deadlines in a high-visibility service
- Strong knowledge of the legal framework governing home-to-school transport
- Demonstrated expertise in high-standard customer service within a high-pressure environment
- Preferable but not mandatory: previous experience working in a Council Home-to-School Transport Team
DBS Requirement: A Standard (DBS) check is essential for this role.
Application Deadlines & Contact
- Redeployment Only: 22 June 2026
- Internal & External: 5 July 2026
- Interview Date: To be confirmed
For further discussion, please contact Claire Polley (Senior Eligibility Officer) at: 📞 01375 652330 ✉️ cpolley@thurrock.gov.uk
Job Profile & Person Specification
Why Thurrock?
Joining Thurrock Council allows you to be part of an organisation driving transformation and making a real difference in the community.
Our Commitment to Future Growth
Thurrock is advancing a community-focused leadership model, partnering with local organisations to shape sustainable improvements.
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Location
Thurrock, on the northern bank of the Thames, blends historical charm with modern vibrancy—home to 160,000+ residents. Just 30 minutes from Central London by train, it offers:
- Thriving culture and arts—including the Royal Opera House production hub and National Skills Academy for Creative & Cultural Skills
- Retail hubs like Lakeside Shopping Centre
- Green spaces: country parks, forests, and marshes
Staff Benefits
We support a balanced work-life approach with: ✔ A generous annual leave entitlement ✔ Hybrid working flexibility—and encourages job-sharing applications ✔ Diverse opportunities to build your career while contributing to an inclusive workplace
Further details on Employment Benefits.
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities and as a Disability Confident Employer, disabled candidates meeting the essential criteria will receive an interview.
We pride ourselves on embracing diversity, promoting equity, and fostering a welcoming environment for all residents and employees.
For more information, visit Thurrock Council.
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