On-Site Elite Lounges, Hospitality & Welfare

• Lounge Management: Stand up, manage, and oversee the Elite Lounges and athlete-only spaces, ensuring they operate to the highest premium standards.
• Welfare & Compliance: Coordinate comprehensive athlete welfare provisions (nutrition/hydration, recovery spaces, warm-up facilities, medical care, accessibility, and travel disruption support).
• Partnerships & Anti-Doping: Coordinate with the Partnerships team for athlete gifting, partner activations, and premium amenities, while ensuring full compliance with anti-doping requirements and welfare standards.

Cross-Functional Alignment & Stakeholder Management

• Central Coordination: Act as the central anchor for all athlete-facing activities across the business.
• Internal Alignment: Formalize and lead cross-functional alignment with internal teams (Event Production, Operations, Ticketing, Marketing, Timing, Broadcast, and Customer Services) on all athlete schedules, requirements, and deliverables.
• Risk Management: Proactively identify and manage operational risks that may impact the athlete experience or presentation standards (interviews, appearances, ceremonies).

Evaluation, Projects & Continuous Improvement

• Post-Race Servicing: Deliver the first full cycle of post-race reporting, including timing/performance data, ranking, and viewership insights.
• Content Coordination: Coordinate edited videos for each E15 athlete for social media use.
• SOPs & Feedback: Run post-race qualitative feedback loops (calls/meetings) and develop standardized SOPs and checklists to drive continuous improvement into the following season.
• Strategic Projects: Lead special projects to elevate the series' prestige, such as digital athlete services, new hospitality concepts, community engagement, and elite recognition programmes.

YOUR PROFILE

• Experience: Experience delivering elite-level athlete or VIP programmes in a live sport or major events environment, combined with deep, first-hand knowledge in a live sport or major events environment (including accreditation, timing, broadcast, and athlete flow).
• The Ultimate Juggler: An exceptional planner who thrives on detail without losing sight of the big picture. You are equally comfortable building a complex run sheet six months out and solving unexpected problems calmly trackside.
• Relationship & Credibility Power: Genuine credibility among elite athletes with a proven track record of working closely with high-performance competitors. Strong relationship-building skills that let you align multiple departments around a shared standard without needing formal authority.
• Sport Passion & Premium Instinct: A genuine passion for sport and an innate instinct for what a "world-class" experience feels like from an athlete’s perspective.
• Travel Dynamics: The core of the Elite Series travels globally. You bring a high level of flexibility and are ready to travel internationally to our E15 races and the World Championship, bringing full ownership to the high-energy crunch phase of our race weekends.

Location: London

Language: English (C-Level)

WHAT WE OFFER

• 5% matched pension
• Vitality Healthcare
• Subsidised gym membership
• Fun team environment
• Chance to grow with the biggest current fitness trend
• Discounts in all of our HYROX stores

INTERESTED?

Then we look forward to receiving your application. Simply upload your CV as a PDF (no photo required) and answer the questions in the application form. Your contact person is Isabelle (HYROX People).

We are committed to creating an inclusive and respectful work environment. All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic. We value diversity and are committed to fostering equal opportunity for all.