EMEA Client Relations - Northern Europe

Company Description Tradeweb is a global leader in electronic trading for rates, credit, equities, and money markets. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers. Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.2 trillion over the past four fiscal quarters, topping $2.5 trillion in ADV for the first quarter of 2025. Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2024 was our 25th consecutive year of record revenues. Tradeweb is a great place to work, recognized in 2024 by Forbes as one of America’s Best Companies (2024) and by U.S. News & World Report as one of the Best Financial Services Companies to Work For. Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading. Group Details: - German language requirement An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team. The role is based in London or Amsterdam. Working in a challenging and dynamic environment you will be someone who has an interest in building a career in financial technology, who enjoys working in a team environment, thrives with client interactions and is motivated to learn about the institutional financial markets and electronic trading. Job Responsibilities: Operational support to the institutional clients: Management of Northern Europe clientele - German language requirement Be responsible for the operational onboarding of new customers, setting up users’ profiles, and adjusting users’ accesses. Assist in any billing or regulatory configuration on various client types and across regions. Assist clients with troubleshooting around daily usage inquiries. Coordinate with clients’ Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements. Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings. Monitor and answer any incomings on chats, emails or phone. Administrative support to the internal teams: Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes. Draft summaries and sales notes after client calls or visits. Actively collate clients’ feedback with appropriate internal teams. Provide regular monitoring and updates to the wider teams on reoccurring events and processes. Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers’ queries and ensure any set up or update is made in a timely manner. Participate in the training of new joiners and existing members of the team. Client Relations: Provide initial demos of the platform for new Traders or Admin users. Help educate clients on how they can maximize the usage of the platform. Support trading activity and ensure that clients have the necessary information to execute trades. Begin to build relationships with new and existing clients. Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients. Deliver Tradeweb’s white-glove service. Required Skills: Fluency in English and fluency in German preferred, any other European language is beneficial. Ability to work in a high-pressure, fast-paced environment Good time management skills – able to work efficiently within short timeframes. Technical savvy – able to use technology comfortably and interest in understanding trading technology. Strong attention to detail – Accurate and conscientious. Team player - Excellent interpersonal skills – Ability to collaborate with more junior and senior people comfortably. Strong independent worker – ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team. High self-motivation – always go the extra mile Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial. Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb. Experience or exposure to a client-focused position preferred. The working hours are 8am-5.30pm, with potential shifts to cover early / late market hours.