PHINIA
EMEA Customer & Marketing Insights Lead
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EMEA Customer & Marketing Insights Lead
*About Us
PHINIA: Advancing sustainability today, powering a cleaner tomorrow.
PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships. Leveraging a strong brand portfolio, including DELPHI®, DELCO REMY®, and HARTRIDGE™, PHINIA operates in 43 locations across 20 countries, with its headquarters in Auburn Hills, Michigan, USA. Boasting over 12,500 employees, PHINIA specialises in high-quality fuel systems, electrical systems, and aftermarket products designed for efficiency and reduced environmental impact.
We are deeply committed to:
- Enhancing customer value through responsible development and manufacturing.
- Protecting our people, communities, and the environment.
- Acting ethically with stringent, internal accountability standards.
*Our Culture
PHINIA values an inclusive, collaborative, and growth-driven culture shaped by:
- Diversity and varied perspectives.
- Excellence in operations.
- Positive impact through people, business, and actions.
- A collective responsibility mindset.
We actively seek to build careers that empower our employees and deliver long-term value for customers and the future.
*Job Purpose
Customer & Marketing Insights Lead (EMEA)
Join PHINIA as a hands-on leader transforming raw data into actionable insights that drive:
- Revenue growth
- Margin improvement
- Stronger customer engagement
You will shape PHINIA’s cross-market data and insights roadmap, ensuring decisions are data-driven and aligned with EMEA priorities (growth, retention, product mix, and cost effectiveness).
*Key Responsibilities
- Design and implement the EMEA customer & marketing data roadmap, closely linked to high-level business objectives.
- Analyse large datasets across customer behaviour, pricing, products, and digital activity to identify performance drivers.
- Build and own scalable Power BI semantic models and dashboards, converting complex data into clear, dashboards.
- Utilise advanced statistical techniques (regression, hypothesis testing) to quantify success drivers and enable informed decision-making.
- Integrate internal and external data sources while ensuring:
- Consistency of KPIs and measurement frameworks.
- Ethical/GDPR compliance in data handling.
- Develop best practices for data modelling, analytics, and storytelling across the organisation.
- Create reliable profiles for customer segmentation and performance tracking, to inform targeting strategies.
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What We’re Looking For
*Essential Skills & Experience
- Proven analytics leadership experience in multi-market/matrix organisations, with a demonstrated ability to impact business outcomes.
- Power BI expertise in latency-performing semantic models, semantic models, and advanced DAX queries.
- Strong SQL aptitude, with experience managing multiple data sources.
- Seventh skills in commercial strategy, particularly on revenue/margin/customer relations.
- Ability to drive results with imperfect or evolving data – a hands-on, analytical mindset.
*Strongly Preferred
- Experience in pricing analytics high performing insights
- Development methodologies, including churn analysis, profitability assessment, and discount structures.
- Python or R for custom coding and automation.
- Administration in re-usable data assets (dasset libraries, customised templates).
*Optional
- AI/ML pioneerhip Methodology, LLM techniques for faster analysis, with strict result validation.
- Knowledge of modern data practices: data pipelines, incremental refresh, code collaboration (version control).
*Qualifications
- Degree in Data Science, Analytics, Statistics, Economics, Business, Marketing, or an equivalent.
*What We Offer
*Compensation and Benefits
PHINIA offers a world-class benefits package, including:
- Market-competitive salary, base pay, and bonuses.
- Health U.S. and well-being resources.
- Flexible work arrangements (agile workplace policies aligned with location).
- Innovative and OPEN funding solutions.
*Career & Development
Committed to support professional growth, PHINIA provides:
- Formal training programs (virtual and in-person).
- Focuses on workplace skills, professional certifications, and leadership for development.
- Tuition assistance for future education shifts.
Our Values
- Product Leadership – Innovation that prioritises customer value.
- Humility – Synergy through diverse perspectives and a collaborative mindset.
- Inclusivity – Building resilience by embracing and boosting new viewpoints.
- Net-Zero Commitment – Enhancing efficiency, managing waste, and driving beneficial reuse.
- Integrity – Taking accountability and doing what is ethical.
- Accountability – Ownership of outcomes and continuous improvement.
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*Safety
PHINIA’s mission: Safety First. Our safety policy:
-
Ensures employee health/safety remains top priority.
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Supports continuous learning while enabling all employees to understand safety policies, procedures, and elimination of risks.
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Employees and managers have full responsibility for incident reporting:
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Real-time reporting: Immediate escalation to a manager, HR, or safety officer.
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Prioritising preventive measures over reactive solutions.
Safer workplace standards to reduce incidents and injuries cross nationwide.
*Equal Employment Opportunity
PHINIA adheres to non-discrimination principles. All qualified applicants receive equal consideration regardless of:
- Race
- Age
- Sex
- Sexual identity
- Employment eligibility criteria
- Disability/protected health status**
- Veteran status
*Visa Sponsorship
Warning: This specific role does not qualify for work sponsorship. Applicants must already be eligible to work legally for the assigned country of employment (per national or local regulations).
Additional Guidelines
*Unauthorised referrals
PHINIA accepts exclusive resumes from third-party recruiters. Any unsolicited material will not be charged.
For job offers and screening, employees can confirm this with the official PHINIA website.
*Privacy and Careers Scams Disclaimer
Avoid fraudulent job offers or suspicious activity. Do not share, personal, financial, or identity information prematurely. If in doubt, verify directly via PHINIA through our official website.
Building a better future starts here.
Join PHINIA and contribute to the world’s clean energy progress now. For more information, visit www.phinia.com.
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