Career Moves Group I B Corp™
EMEA Experiences Business Operations Manager
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EMEA Experiences Business Operations Manager - ICONIC GLOBAL BRAND - TRAVEL PLATFORM
Location: Soho, London
Contract Dates: 4 August 2026 – 31 December 2026, potential to extend
Hours: 40 hours per week
Pay Rate: £38.60 per hour PAYE
Annualised Salary Equivalent: Approximately £80,000
Role Overview
We are seeking an experienced EMEA Experiences Business Operations Manager to support the onboarding and delivery of high-profile Experiences and globally recognised Experience hosts. Previous hosts have included major recording artists, actors, K-pop groups, Olympic athletes, and Tour de France competitors.
This is a high-visibility and high-stakes operational role where accuracy, discretion, and exceptional attention to detail are essential. You will act as the operational backbone behind these Experiences, ensuring that hosts, guests, partners, and internal stakeholders receive a seamless and high-quality experience.
Key Responsibilities
- Build, review, and maintain accurate, high-quality Experience listing pages.
- Support guest selection, vetting, communications, and logistics with care and discretion.
- Handle confidential and sensitive information appropriately.
- Coordinate internal teams, external partners, and third-party vendors.
- Keep stakeholders aligned on timelines, responsibilities, and deliverables.
- Partner with engineering teams to identify tooling requirements and operational gaps.
- Advocate for system improvements and support user acceptance testing.
- Analyse the performance, results, and overall impact of Experiences.
- Troubleshoot and resolve operational issues during standard and on-call hours.
- Apply sound judgement and act with urgency when addressing escalations.
- Create and maintain clear documentation for workflows, processes, and operational procedures.
- Manage multiple concurrent workstreams while maintaining a consistently high standard of execution.
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Required Skills and Experience
- Bachelor’s degree or equivalent practical experience.
- At least five years of experience in operations management.
- Exceptional attention to detail and a strong commitment to quality.
- Demonstrated ability to identify issues others may overlook.
- Strong organisational and project-management skills.
- Ability to manage competing deadlines and multiple stakeholders.
- Proven troubleshooting, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills in English.
- Strong interpersonal skills and the ability to work effectively with internal and external partners.
- Advanced Google Sheets skills.
- Confidence working with data analysis and reporting tools.
- Ability and willingness to learn new tools, systems, and detailed operational processes.
- Availability to respond to urgent issues during scheduled on-call periods.
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Preferred Experience
- Experience working within the technology sector.
- Experience in hospitality, travel, events, or guest operations.
- Familiarity with tools such as SQL, Tableau, and Jira.
- Experience supporting high-profile talent, VIP guests, or complex live experiences.
Ideal Candidate
The ideal candidate is highly organised, calm under pressure, and meticulous about quality. You will be comfortable operating in a fast-moving environment, managing sensitive information, and coordinating complex projects involving high-profile hosts and multiple stakeholders.
You will take ownership of details, communicate clearly, and ensure that nothing is released or delivered unless it meets a consistently high standard.
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