EMEA | Full-Cycle Success Account Manager

At Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place. Would you like to be part of the digital revolution in the HR space? 🚀 This is a unique, hybrid role. You won't just hand off clients after implementation or inherit them post-launch. You will own the entire customer lifecycle for our EMEA clients. What you’ll do in your day-to-day: End-to-End Ownership: Lead the complete journey of our EMEA clients. You are their primary point of contact from implementation to renewal. Flawless Onboarding: Manage the initial setup, platform configuration, and training. You will guide clients through the technical and strategic implementation of Humand, ensuring a fast Time-to-Value. Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI. Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn. Build the Playbook: We are scaling fast. We need you to define, document, and iterate our EMEA Onboarding and CS processes from scratch. You will build the frameworks that future team members will use. What we are looking for: Fluency in English & Portugese is an absolute must. You will be negotiating, training, and pushing back with EMEA Enterprise executives. Proven experience managing EMEA B2B SaaS clients. Experience handling Enterprise accounts is highly valued. Mindset & Soft Skills: You are confident, proactive, and not afraid to challenge clients or push them to meet implementation deadlines. Process-oriented: You have a builder mentality and love creating structure out of ambiguity. Adaptable: You enjoy the complexity of an Enterprise account but don't mind rolling up your sleeves for smaller accounts. 💡 Our mission is to empower people at work to make them happier and more successful. You can read more about us at: https://humand.co/