Flight Centre
EMEA Solution Design Consultant - London, UK
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About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
What You’ll Do
The role of the SDC is to design solutions for multi-national customers (MNCs) by championing FCM’s value proposition. By incorporating their unique insights, expertise and best practices in technology, innovation and industry trends, the SDC guides customers towards the optimisation of their business travel program within FCM. Using consultative skills, the SDC’s main goals are to propose solutions customized for the needs of prospective clients while remaining within FCM’s capabilities, create the blueprint for the client’s onboarding project via a Statement of Requirements (SOR) and design Optimisation opportunities for existing MNCs to aid retention. Their work will ensure measurable and realistic goals/expectations are set throughout the customer journey with FCM. The role will also:
- Drive the FCM portfolio of value-added solutions and innovations to ensure company commercial success for MNCs, via optimisation and enhancement of existing programs
- Develop relationships with key customers and prospects, together with the commercial teams, to understand their business needs and convert them into strategic opportunities for FCM
What We’re Looking For
- Able to communicate effectively both verbally and in writing to customers and internal staff in all areas and at all levels of the company
- Confidence to question the status quo and explain potential better options
- Contribute to and understand the business plan.
- Understand business decisions and seek solutions to challenges as they arise
- Motivated and focused to achieve individual, team and company goals
- Travel may be required (up to 10%)
- Adaptable due to working with the business’ changing priorities
- Ad-hoc duties may be required which require flexibility with working hours and place of work due to company growth plans
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Preferred Qualifications
- Minimum 2 years’ experience at FCM and a sound understanding of MNC accounts (preferred)
- A strong knowledge of end-to-end business processes and the downstream effects associated with these, including GDS, QC, OBT and Reporting tools (Essential)
- A strong understanding of the FCM MNC onboarding process (Preferred)
- A university degree or other formal qualifications with special experience that may be regarded as equivalent (Preferred)
- A certificate or qualification in Project Management, or a combination of other formal qualifications with special experience that may be regarded as equivalent (E.g. Lean and/or Six Sigma)
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
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Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk
Able to communicate effectively both verbally and in writing to customers and internal staff in all areas and at all levels of the company
- Confidence to question the status quo and explain potential better options
- Demonstrated business acumen
- Contribute to and understand the business plan.
- Understand business decisions and seek solutions to challenges as they arise
- Motivated, driven and focused
- Motivated and focused to achieve individual, team and company goals
- Flexible and adaptable
- Travel may be required (up to 10%)
- Adaptable due to working with the business’ changing priorities
- Ad-hoc duties may be required which require flexibility with working hours and place of work due to company growth plans
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