JPMorganChase
EMEA Wholesale Know Your Customer Client Office - Executive Director (KYC Business Lead)
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Seasoned Executive Director (KYC Business Lead) – EMEA WKO Banking Client Office
About the Role
Shape the future of KYC operations in EMEA by leading a high-performing team at the forefront of innovation. Drive impactful change, deliver exceptional client service, and champion responsible AI adoption in a dynamic, fast-paced environment.
As the KYC Business Lead, you will lead KYC Middle Office teams supporting the GCB Mid and Large Cap business in EMEA. Partnering closely with Bankers, your team will ensure seamless compliance for new client onboarding and periodic renewals, while building operational excellence and advanced technology adoption.
Reporting to the Head of EMEA WKO Banking Client Office, you will forge strong stakeholder relationships, manage a dynamic workstream with unparalleled transparency, and articulate complex KYC requirements. Your role also includes:
- Conceptualising and implementing AI-driven automation to improve quality, productivity, and colleague experience.
- Cultivating a high-performing client service team whilst embedding future-ready skills (early adoption of AI included).
- Ensuring prudent AI governance to align with risk, privacy, and compliance strategies.
Key Responsibilities
Delivery Excellence
- Lead the timely execution of new client onboarding and periodic renewals, prioritising speed and client experience.
- Maintain end-to-end ownership of workflow health, capacity planning, escalation management, and service delivery.
Stakeholder Collaboration
- Strengthen partnerships with KYC Owners, Desk Heads, Compliance, and other critical functions.
- Establish clear governance routines and transparent risk communication, aligning with priorities for throughput and prioritisation.
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Operational Innovation
- Simplify and engineer operational processes, driving consistency across the team and facilitating tool/data adoption.
- Implement intelligent automation (e.g., AI-assisted document intake, workflow digitisation, analytics-driven exception management) for performance gains.
- Advocate for AI capabilities, including:
- Document intelligence tools
- Predictive analytics for risk and efficiency
- Human-in-the-loop review processes
Team Development & Future Readiness
- Develop sustainable KYC practitioner skills, fostering scalable attention-to-detail and operational excellence.
- Coach, develop, and attract high-calibre talent, ensuring the team remains future-ready through AI integration and upskilling initiatives.
Data-Driven Performance Improvement
- Use root-cause analysis and MI to monitor KPIs for quality, timeliness, productivity, and client service outcomes.
- Identify and address control gaps, mitigating adverse audit findings through proactive strategy alignment.
Regulatory & Compliance Aligment
- Align AI initiatives with model risk, privacy guidelines, and compliance adherence.
- Ensure adherence to ethical AI governance, maintaining strict review standards.
Requirements
Qualifications & Experience
- Significant senior leadership experience in:
- Business operations
- Compliance
- Audit management
- Operational governance
- Bachelor’s degree (essential)
- Demonstrated ability to lead Change & Innovation in high-compliance environments
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Key Competencies
- Client obsession with a track record of trusted partnership building and influencing.
- Stakeholder management excellence and governance savvy.
- Technical fluency in automation/AI—ideally with experience improving:
- Workflow digitisation
- Document intelligence
- Analytics-driven decision-making
- Proven ability to simplify complex regulations for cross-functional teams.
- Risk & control mindset with experience interpreting regulatory requirements.
- Skilled in problem-solving, managing high-impact projects, and embedding continuous improvement.
Preferred Qualifications
- MBA or equivalent Graduate Degree
- Advanced expertise in Corporate & Investment Banking operations
Why Join Us?
About J.P. Morgan
We are a global leader in financial services, dedicated to offering strategic advice and cutting-edge solutions to corporations, governments, and investors worldwide. Our operating principle is: “Our first-class business in a first-class way.”
Diversity & Inclusion
We believe in the strength of diverse perspectives. As an inclusive employer, we welcome candidates from all backgrounds—encouraging every voice to shape our global success. Visit our J.P. Morgan Accessibility Guide for further information.
About the Team
J.P. Morgan’s Commercial & Investment Bank serves markets globally, supporting sophisticated clients across more than 100 countries. Our mandate is clear: to provide robust strategic advice, capital access, risk management, and liquidity solutions—empowering growth while maintaining uncompromising integrity.
Join a culture of innovation, responsibility, and excellence.
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