Betsi Cadwaladr University Health Board
Emergency Department Receptionist
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Job Overview
An exciting opportunity has become available to join the administration team for Maternity Leave cover in the Emergency Department at Wrexham Maelor Hospital covering a 24-hour service.
As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable, and have good organizational skills. The post holder is expected to provide effective administrative support to the clinical team in the Emergency Department.
This post is for 19 hours per week. Shifts may include evenings, nights, and weekends. Shifts will be on a 3 on, 6 off basis.
The ability to speak Welsh is essential for this post.
Main Duties of the Job
- Provide a comprehensive reception service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximized.
- Promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
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By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers, and relatives with courtesy and discretion at all times.
Working for Our Organisation
If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
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Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description and Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications
Essential criteria
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ level 3 in Customer Care or equivalent qualification or experience
- Welsh speaking - minimum level 3 required
Experience
Essential criteria
- Previous clerical/office/reception experience
- Customer Service experience
Desirable criteria
- Previous NHS experience
Knowledge
Essential Criteria
- Able to use MS Windows, Word, Excel, TEAMS
- Excellent communication skills
- Able to work on own initiative
Desirable criteria
- Previous use of the hospital systems i.e. Symphony / WPAS
- Previous experience of communication, confidential information
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