Calderdale and Huddersfield NHS Foundation Trust
Emergency Department Receptionist
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A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We have a full vacancy available.
This is a full-time post. The successful candidates must be able to work our full range of shifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours worked attract an enhanced pay in addition to the basic salary.
Our Current Shifts Are
- Early: 6am to 2pm
- Late: 2pm till 10pm
- Long Day: 7am till 8pm
- Short Night: 10pm till 6am
- Long Night: 8pm till 7am
This is a challenging yet rewarding role working as the first point of contact for emergency patients coming into our departments. We are looking for enthusiastic, motivated, compassionate, and caring candidates with a positive attitude and a passion for working with and helping people.
The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills, and be able to provide an excellent patient experience. Previous experience working in a patient or customer-facing role is essential. Please see the job description and the person specification for further details.
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For informal enquiries, please contact Natalie Owen, Directorate Support & Admin Manager for Emergency Medicine (natalie.owen@cht.nhs.uk).
Duties
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient's privacy, and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule, and cancel, where necessary, clinic appointments.
- Deal with telephone enquiries from GP's, patients, relatives, members of the public, and other organizations/services.
- Deal with face-to-face enquiries from patients and clinical staff within the department.
- Work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive, and professional manner.
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This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
About Us
Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organization with a strong organizational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery. The Foundation Trust aims to design and implement services, policies, and measures that meet the diverse needs of our service, population, and workforce, ensuring that none are placed at a disadvantage over others.
Contact
For further details / informal visits, contact:
- Name: Natalie Owen
- Job title: Directorate Support Manager
- Email address: natalie.owen@cht.nhs.uk
- Telephone number: 07826222531
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