University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Emergency Department Receptionist
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Job Opportunity: Receptionist/Administration Assistant
We are looking to recruit enthusiastic and dynamic receptionists/administration assistants to work within the Emergency/MAU department of a large major trauma centre. The successful candidates will need to be flexible and available to work a variety of hours to suit 24/7. However, candidates that require flexible working should list this within your application supporting information.
As the first face many patients will see when they enter our hospital, we are looking for candidates that are calm under pressure and can communicate well with patients and relatives, demonstrating our UHCW values and setting the standard for further patient experience.
About the Role
This is a challenging but rewarding role and we will support starters with all the education and training required in the systems we use.
Responsibilities
- Book patients into the Emergency Department, working on various desks on a rotation basis.
- Make follow up outpatient appointments if required.
- Act as the first point of contact for dealing with routine enquiries and take action as necessary, liaising with others as appropriate.
- Communicate with staff, patients, and/or external organizations using appropriate methods.
- Maintain both manual and electronic filing systems and databases, ensuring all documents are accurately and appropriately archived.
- Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
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About Us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence® - University Hospitals Coventry & Warwickshire
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
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The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential, and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organization's core values.
Application Information
Please note that sponsorship is not eligible for this position.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.
Contact Information
For further details or informal visits, contact:
- Name: Patricia Jackson
- Job title: Reception and Coding Manager
- Email address: Patricia.Jackson2@uhcw.nhs.uk
- Telephone number: 02476966249
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