SGN
Emergency Gas Responder (FCO)
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Emergency Gas Responder
Location: Paisley | Glasgow | Ayrshire | Dunbartonshire
Salary: £36.6k per annum (increases to £40.4k upon successful completion of probationary period)
Once qualified, earning potential increases with additional standby and overtime.
Benefits:
- Joint-contribution pension (6% employee, 12% total)
- Enhanced maternity & family leave
- Life assurance
- HolidayPlus
- Virtual GP & Employee Assistance Programme
- Retail, leisure discounts
- Plus many other employee-focused benefits.
About the Role
Want to be part of an innovative and supportive team with opportunities for career progression and development?
SGN has a reputation for excellent customer service, delivering safe, reliable, and efficient gas supply. In an evolving net-zero energy landscape, SGN leads innovation in energy transformation—this role puts you at the front line of cutting-edge industry improvements.
Key Responsibilities
You’ll play a crucial role in ensuring customer safety by:
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- Working independently in homes, businesses, and outside to:
- Identify gas leaks and mitigate risks
- Engaging with customers to:
- Communicate confidently, listen actively, and resolve service issues
- Provide a 10/10 customer service experience every time
- Problem-solving complex situations and ensuring safety for:
- People
- Property
- Environment
- Responding to gas escapes within legal deadlines to maintain robust, effective service
- Ensuring van maintenance, equipment, tools, and PPE are always ready for safe operations
- Participating in essential round-the-clock works across all seasons and shifts, with available standby and overtime opportunities
Requirements
To thrive in this role, you’ll need:
- A friendly, approachable attitude with exceptional customer service skills
- A current ACS qualification (CCN1 or CESP1) – MET1 to 4 is ideal (not essential)
- Ability to handle high-pressure public interactions, remaining calm and adaptable in emergencies
- Curiosity and initiative, seeking continuous learning and personal growth
- Flexibility for a 24/7/365 rota system, including occasional overnight/weekend working (compensated)
- A full and valid UK manual driving licence
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What if I don’t meet all qualifications?
No problem—SGN provides specialised learning & development programs to help you build the skills needed for success.
Why Join SGN?
SGN is pioneering net-zero energy systems with innovative technologies transforming the gas industry. As an award-winning employer, you’ll benefit from:
- Award-winning dedicated workplace culture (CCA Gold Awards for Great Places to Work and Inclusivity & Accessibility)
- Proud undertaker of the Armed Forces Covenant as a Gold member
Explore more: About Us | Benefits | Diversity & Inclusion
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