Intermountain Health
Emergency Response Dispatcher
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Emergency Response Dispatcher
Dispatcher – 24/7 Emergency Call Center (PRN/As Needed)
Location: St. Marys Regional Hospital Work City: Grand Junction Work State: Colorado
This role is part of a 24/7 call center supporting critical emergency communications. Dispatchers serve as the first point of contact for medical, facility, security, and weather-related emergencies while providing excellent customer service.
About the Role
A Dispatcher in Intermountain Health’s call center manages PBX functions and plays a vital role in emergency response, including medical, security, and weather-related events. Operating continuously (7 days a week, 24 hours a day) across multiple Intermountain locations, this position requires precision, rapid decision-making, and excellent communication under pressure.
If you thrive in fast-paced environments and enjoy problem-solving while supporting others, we invite you to apply.
Schedule & Availability
- PRN/As Needed shifts
- Must be available to cover weekends, on-call shifts, and mandatory overtime as needed
- Ability to respond to alternative on-site locations during emergencies
Key Responsibilities
Core Functions
- Answer, document, and dispatch emergency line calls according to protocols
- Route calls efficiently to internal teams (patients, providers, caregivers, or the public)
- Quickly identify caller requests and take appropriate action
- Monitor and respond to alarm systems, including:
- Fire alarms
- Infant abduction alerts
- Nurse call systems
- Security intrusions
- Report irregularities from monitored systems to relevant personnel
- Conduct overhead page announcements clearly and accurately per protocols
- Handle after-hours calls for covered practices, paging staff/providers as needed (varies by site)
- Perform general call center functions (scheduling, troubleshooting, data entry)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications & Skills
Preferred Experience
- Demonstrated customer service experience
- Previous call center background (a plus)
- Basic computer/data entry proficiency
Essential Skills
- Ability to maintain professional composure under high stress
- Strong written and oral communication skills
- Adaptability to multitask and prioritize tasks efficiently
- Interpersonal skills for interacting with diverse stakeholders (patients, staff, public)
- Outgoing demeanor with the ability to handle high call volumes confidently
Minimum Education
- High School Diploma or GED
Physical Requirements
- Must pass hearing, vision, and speech tests
- Frequent sitting, computer use, and data entry
- Manual dexterity for keyboarding, equipment management (~10 lbs. lifting as needed)
Daily Environment
- 24/7 operations (rotating shifts, holidays, weekends, and holidays included)
- Emergency-driven, high-pressure situations
- Fast-paced call center atmosphere with team collaboration
Benefits Overview
Intermountain Health’s comprehensive benefits package encompasses well-being, financial security, professional growth, and work-life balance, including:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Tuition reimbursement (via the PEAK program) at day 1 of employment
- Competitive pay ($18.85–$25.61/hr, based on experience)
- Continued career development (100+ learning options)
- The opportunity to work for a nationally recognized nonprofit health system leading in clinical quality and efficient care
Why Choose Intermountain Health?
- Purpose-driven mission: Dedicated to helping patients live healthier lives
- Innovative culture: Combining strength, innovation, and fulfillment
- Locally connected: Expansion across six states in the western U.S.
- Inclusive workplace: Equal opportunity employer focused on revitalization and strength (On Target 2030)
- Open to those aiming for long-term growth or short-term PRN assignments
Quick Facts
📍 Headquarters: Utah 🏥 Locations: 34 hospitals, 400+ clinics, Select Health’s 1M+ members 🌐 Career Resources: Visit the Intermountain Health Careers site for more details
Note: This description ensures equitable compensation for the role. Additional duties designated by a supervisor may apply. All applications are subject to rolling close. See Intermountain Health’s accessibility resources or email recruitment@imail.org for application accommodations.
Apply now to become a critical link in our emergency response team!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills