American Express
Employee Onboarding & Curriculum Specialist
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Employee Onboarding & Curriculum Specialist
Learning Design Specialist – New to Blue Programme
The Colleague Experience Group (CEG), American Express
About the Role
The Colleague Experience Group (CEG)—American Express’s Human Resources function—drives all colleague-related benefits and programs globally, including:
- Career growth and development
- Leadership and learning
- Total rewards and well-being
- Recruitment
- Labor relations
- Colleague servicing
CEG’s mission is to deliver an exemplary colleague experience, empowering Team Amex with the resources and support needed to thrive and perform at their best.
We are transforming New to Blue, American Express’s global colleague onboarding program, into a connected, scalable experience. This overhaul integrates enterprise, business-unit, and role-based learning, enabling colleagues to hit the ground running with confidence and productivity.
You will define the learning architecture of New to Blue by:
- Structuring content from across the organization into clear, role-relevant journeys.
- Ensuring colleagues receive timely, relevant information to accelerate their transition.
- Partnering with stakeholders and product teams to design a seamless, intuitive learning experience that supports performance and satisfaction.
Key Responsibilities
- Design structured curricula for multi-functional, multi-location onboarding journeys.
- Aggregate and organize diverse learning content into cohesive, role-aligned pathways.
- Ensure learning is consistent, business-relevant, and effective for diverse needs.
- Collaborate with product and UX teams to digitalise learning for engaging, accessible delivery.
- Develop and refine personalised learning journeys based on roles and career stages.
- Maintain quality and coherence as the program evolves through iteration and expansion.
- Continuously measurement and optimize engagement, clarity, and user outcomes.
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Required Qualifications & Experience
✔ Proven expertise in:
- Onboarding design, curriculum development, learning design, or early-tenure experience programs.
✔ Technical & strategic acumen:
- Deep understanding of onboarding efficiencies—how targeted learning accelerates speed-to-productivity.
- Ability to chunk and structure complex content into intuitive learning pathways.
- Experience working with cross-functional stakeholders (HR, business leaders, learning specialists, product teams).
- Knowledge of digital learning methods and modern pedagogy (e.g., microlearning, adaptive pathways).
✔ Business orientation:
- Capacity to align learning design with business goals and ROI.
- Skills to map skill gaps, learning needs, and growth opportunities.
✔ Soft skills:
- Exceptional organizational abilities and attention to detail.
- Strong communication and collaboration to balance strategy with practitioner needs.
Eligibility
- Employment eligibility to work in the UK. American Express will not sponsor visas for this role.
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About American Express
American Express embodies 175 years of innovation, grounded in a shared purpose to support our customers, communities, and colleagues. Our core values—trust, exceptional service, and risk awareness—shape how we deliver unparalleled solutions, whether through cutting-edge financial products or world-class colleague experiences.
Joining Team Amex offers:
- A culture of trust where every voice is valued and ideas drive impact.
- A dynamic and evolving role at the forefront of reimagining colleague development.
Why Join Us?
Like other UK-based roles, we offer a holistic benefits package to support both personal and professional flourishing:
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Care and protect your well-being
- Tax-advantaged financial well-being and retirement planning.
- Comprehensive global health insurance (medical, dental, vision, life and disability cover, per location).
- Flexible accelerated parental leave policies.
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Flexibility and community
- Hybrid, on-site, or fully remote options tailored to your role and location.
- Access to global on-site wellness centres and on-demand professional support through our Healthy Minds program.
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Growth opportunities --An agency-like environment prioritising career mobility and upskilling.
- Mentorship, coaching, and exposure to senior leaders redefining work culture.
HR-LRI-J2-2212(UK)
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