About The Role

We are looking for an Employee Relations Advisor to join the People team, based from our Customer Support Centre in Walsall. The role will work on a hybrid basis.

The Employee Relations Advisor will provide employee relations advice and guidance to our network of retail stores and manage a high-volume employee relations caseload in accordance with Company policy, procedures, and best practice.

As Employee Relations Advisor, You Will

• Provide consistent expert advice to the store network and Area Managers on HR policy and procedures.
• Advising predominately over the phone and via email on all HR casework such as absence, performance, grievance, disciplinary, and contractual queries.
• To produce accurate HR casework documentation to a high standard in line with the service level agreement.
• In conjunction with the team, highlight any trends or inconsistencies to be used in identifying opportunities for continuous improvement.

We Are Looking For Someone With

• Strong experience of working in an Employee Relations Advisor role from within a multi-sited and fast-paced environment.
• Proven experience of managing a large employee relations caseload including absence, performance, grievance, disciplinary cases.
• Ability to prioritise high volume workload with an awareness of implication in respect of cost and risk.
• Strong communication skills with the ability to present recommendations in a confident and business-like manner.
• The ability to identify opportunities for continuous improvement that will impact on business performance, productivity, and the development of HR within the business.