Bestway Healthcare UK
Employee Relations Advisor
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We are looking for an experienced Employee Relations Advisor to join our People team. This is a busy, varied role where you will provide practical, commercially focused employee relations advice and partner with operational leaders to create positive outcomes for both colleagues and the business.
Working closely with Area Operations Managers and the wider People team, you will manage a broad range of employee relations cases while supporting managers to improve absence management, performance, training compliance, and overall people capability.
This is an excellent opportunity for someone who enjoys building strong relationships, thrives in a fast-paced environment, and is confident balancing employment law, business needs, and commercial risk.
What You'll Be Doing
- Managing a wide range of employee relations cases, including disciplinary, grievance, capability, performance, and absence matters, ensuring they are handled fairly, consistently, and in line with employment law and company policy.
- Providing clear, practical advice to managers by telephone and email, escalating complex or high-risk cases where appropriate.
- Partnering with Area Operations Managers through regular four-weekly meetings to review people plans, monitor progress, and identify priorities across absence, performance, training, and employee relations.
- Preparing all employee relations documentation, including invitations, outcome letters, and supporting correspondence, ensuring cases remain on track.
- Managing ACAS negotiations and supporting the resolution of employment disputes while keeping key stakeholders informed.
- Monitoring absence cases, ensuring appropriate action is taken, and liaising with Occupational Health where required.
- Coaching and developing managers to build confidence in managing people issues and applying company policies consistently.
- Monitoring compliance with Buttercups Pharmacy Assistant qualifications, supporting managers to track learner progress and implement action plans where required.
- Reviewing and updating HR policies, templates, and documentation to ensure they remain compliant with current employment legislation.
- Keeping up to date with changes in employment law and ensuring advice reflects current best practice.
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What We're Looking For
You'll have previous experience in an employee relations or HR advisory role and be comfortable managing a varied caseload independently. You'll be an excellent communicator who can build credibility with managers while providing balanced, commercially sound advice.
You'll also have:
- Strong knowledge of UK employment law and employee relations best practice.
- Experience supporting managers through complex employee relations cases.
- The ability to assess risk and make balanced, commercially focused recommendations.
- Experience partnering with operational stakeholders to drive people initiatives.
- Excellent organisation and prioritisation skills with the ability to manage a busy workload.
- Strong written communication skills and attention to detail.
- Confidence working with multiple stakeholders in a fast-paced environment.
- A CIPD qualification or working towards one would be an advantage.
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Why Join Us?
You'll be joining a supportive People team where you'll have the opportunity to influence managers, improve colleague experience, and make a genuine impact across the business. We offer a collaborative working environment, opportunities for development, and the chance to build your career within a growing organisation.
If you're looking for your next challenge in employee relations and enjoy partnering with managers to achieve positive people outcomes, we'd love to hear from you.
The Ideal Candidate
Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part-time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive, it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission, unfortunately, you will have been unsuccessful.
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