Trust In SODA
Employee Relations and Policy Manager
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Employment Type: Permanent role
Salary: £70,000 per annum + bonus
Location: Hybrid working – Hammersmith, London
We are looking for an experienced Employee Relations Manager to take ownership of a high-impact ER function within a fast-paced and operationally complex business.
You will be the go-to expert for complex casework, the calm and credible voice in difficult situations, and a key partner to leaders navigating people challenges at scale.
Reporting to the Head of HR, you will lead on complex employee relations matters, shape how ER is delivered across the business, and play a critical role in supporting organisational change. You will also lead and develop a small team, ensuring consistency, quality, and confidence in how ER is handled across the organisation.
If you thrive in high-volume, blue-collar, multi-site environments where no two days are the same, this role offers real ownership, visibility, and influence.
Responsibilities:
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- Own and lead the full lifecycle of complex ER cases including disciplinary, grievance, performance, absence, and related formal processes
- Act as a trusted advisor to managers and senior leaders, providing clear, confident, and commercially sound guidance
- Manage high-volume ER activity within a fast-paced operational workforce environment where pace and accuracy are critical
- Lead organisational change programmes including restructures, redundancy consultations, TUPE transfers, and senior exits
- Identify, assess, and manage ER risk, ensuring fairness, consistency, and compliance in all outcomes
- Develop, review, and implement HR policies that are practical, compliant, and fit for a dynamic business environment
- Lead ER projects and continuous improvement initiatives that improve consistency and efficiency across the function
- Coach and influence managers to build confidence and capability in handling employee relations matters
- Ensure outcomes are fair, consistent, and commercially balanced, supporting both employees and business performance
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Requirements:
- Degree qualified and/or CIPD qualified or equivalent experience
- Proven experience managing complex, high-volume employee relations casework in a multi-site or operational environment
- Strong background in blue-collar, shift-based, or operational workforces is highly desirable
- Experience within telecommunications, ISP, broadband, utilities, logistics, or similar environments is a strong advantage
- Confident leading organisational change including redundancy consultations and TUPE
- Strong stakeholder management skills with the ability to influence senior leaders and manage sensitive conversations
- Experience in drafting, reviewing, and implementing HR policies in a practical, business-focused way
- Calm under pressure, commercially minded, and highly pragmatic in decision making
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