The Talent Lever
Employee Relations Director
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Employee Relations Director
Manchester or London, UK (Hybrid)
About The Role
We're representing a national multi-site employer — 6,000+ people across retail and logistics — professionalising how it handles the hard stuff. Case volumes are up, managers are stretched, and the business wants ER treated as a craft, not an inbox. This is for the ER specialist who's quietly brilliant at the work nobody sees when it goes right — and who's ready to lead it rather than just carry it.
What You'd Own
- Lead a small ER team handling disciplinaries, grievances, absence, and performance cases end-to-end
- Own collective matters: consultation, union relationships, and restructure support done properly
- Coach line managers to handle the 80% of cases that should never reach HR
- Build the case-management rhythm: triage, SLAs, and data the People Director can act on
- Manage tribunal risk hands-on: ACAS early conciliation, witness prep, working with counsel
- Spot the patterns behind the cases and fix the system, not just the symptom
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What You'll Bring
- 7+ years in UK employee relations, with depth in complex and collective casework
- Solid working command of UK employment law, you know when to hold and when to call the lawyers
- Experience with unionised or multi-site workforces
- Evidence of reducing case volumes or tribunal exposure, not just processing them
- The judgment to be firm, fair, and human in the same conversation
You'll Thrive Here If
- You're the person colleagues bring the messy ones to — and you like that
- You believe most ER problems are management-capability problems wearing a disguise
- You want your work measured in problems prevented, not cases closed
Compensation: £65,000–£78,000 base + bonus. Hybrid working, strong benefits.
Data Privacy & Consent
The Talent Lever is the data controller for the personal data you submit with your application. We process your data on the basis of your consent and our legitimate interest in providing recruitment services, in accordance with the UK GDPR and the Data Protection Act 2018. Your data will be used to assess your suitability for this role, will be shared with our client only with your prior knowledge, and will be retained for up to 24 months unless you ask us to delete it sooner. You have the right to access, correct, or erase your data, to restrict or object to its processing, and to withdraw consent at any time by contacting nina@thetalentlever.com. You will not be subject to automated decision-making.
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