Royal Mail
Employee Relations Policy Advisor
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Job reference 339794
Employee Relations Policy Advisor
Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Fixed Term, Full time
Location: Royal Mail, Pond Street, Sheffield, S98 6HR - hybrid working with 4 days in the office
Through creativity and collaboration our HR services team plays a pivotal role in driving employee engagement, organisational success, and fostering a positive work environment. Within our extensive division there are countless projects and initiatives that advance your career and personal growth.
Do you enjoy helping create positive workplace experiences and providing expert guidance on employee relations matters? Are you confident managing complex ER cases while building strong relationships with colleagues and stakeholders?
If so, we would love to hear from you. As a result of internal moves and the launch of new initiatives, we're excited to be recruiting for an ER Policy Advisor within our Employee Relations Advisory Services team. Join us and play a key role in shaping and improving the services we provide.
About The Role
- Deliver expert ER advice via written and telephone guidance to managers at all levels across the organisation.
- Manage a diverse portfolio of ER cases, providing tailored, progressive advice while prioritising activity based on risk, complexity, and business need.
- Draft and refine ER correspondence, including letters and case-related documents, offering clear, constructive feedback to managers.
- Coach and uplift manager capability in all areas of people management, ensuring fair, consistent, and well reasoned application of ER policies and procedures.
- Maintain accurate, timely case records within the ER system and proactively drive cases to a well managed conclusion.
- Collaborate closely with ER Advisory Services Team Leaders, HR colleagues, and key stakeholders to address complex and sensitive ER matters.
- Contribute to continuous improvement, shaping the evolution of the ER Advisory Service through insights, ideas, and best practices.
- Identify and escalate trends emerging from casework and enquiries, supporting improvements in policy, process, and management capability.
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About You
To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:
- In-depth knowledge of HR policies, procedures, and best practices.
- Excellent written and telephone communication skills.
- Experience in coaching and upskilling managers.
- Questioning and analytical skills.
- Proven ability to deliver commercially savvy, pragmatic HR solutions to complex Employee Relations cases, with a strong focus on managing risk.
- Ability to work in partnership with customers and stakeholders to deliver business requirements.
- Ideally CIPD qualified (level 5).
- Passion for continuous improvement and self-development.
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Supportive and generous company sick pay
- Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
- Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
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Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday. Please note, this advert may close early if the appropriate number of applications has been reached.
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