Frazer Jones
Employee Relations Specialist
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Employee Relations Specialist
About the Role
This role is perfect for someone who thrives in a fast-paced environment and wants to be the go-to expert in Employee Relations. You’ll be the ER brain of the operation – confident, knowledgeable, and ready to handle a high volume of low-level cases with ease.
You’ll act as the trusted ER partner to the Head of HR, owning the Employee Relations landscape end-to-end. With the business scaling rapidly, most cases will be low-level but high-volume—such as lateness, sickness, reasonable adjustment requests, and general policy guidance. Your role is to bring structure, clarity, and confidence to the team, ensuring a true ER specialist keeps operations running smoothly.
Key Responsibilities
- Lead ER case management – Own a high-volume caseload including sickness, lateness, conduct concerns, and informal performance issues.
- Advise on employment law – Provide expert, up-to-date guidance to the Head of HR and managers across the business.
- Support reasonable adjustments – Manage requests, assessments, and documentation with accuracy and empathy.
- Coach managers – Build capability across the leadership population, helping them handle Employee Relations matters confidently.
- Maintain ER documentation – Ensure all records, letters, and outcomes are compliant and audit-ready.
- Spot trends – Identify recurring issues and recommend proactive solutions or policy updates.
- Partner with HR – Work closely with the Head of HR to shape ER processes as the business scales.
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Requirements
- 3–5 years of experience in an HR Advisor / HR Specialist role, with a focus on Employee Relations
- Experience within a highly dynamic, scaling environment – ideally in retail, technology, or fintech.
- A track record of managing high-volume, low-level cases inEmployee Relations.
- Strong knowledge of employment law and the ability to adapt to fast-changing guidelines.
- Exceptional communication skills to coach managers and provide guidance.
- Organisational ability to maintain meticulous, compliant records in a rapidly growing organisation.
Location
White City, London – 5 days per week onsite This role will be based in a collaborative company headquarters, ideal for an energetic and proactive professional.
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