Oliver Brookes
Employee Relations Specialist
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Interim Policy Specialist, Manchester, 6 months FTC, £30,000 to £35,000 plus excellent benefits
Hybrid, 3 days in the office. Some remote weekend & evening shifts.
Our client is a well-established organisation undergoing a period of growth and change, creating the need for additional specialist support within their ER function. As they continue to build on their people-focused culture, they are seeking an Interim Policy Specialist to join their team and provide support and guidance across a broad range of employee relations matters.
About the Role
As a Policy Specialist, you’ll be a trusted partner to line managers providing expert guidance that balances business needs with fairness, care, and legal compliance. You will be responsible for managing a high volume of calls from managers, understanding the situation, and offering coaching, support, and advice, influencing decision making, helping to create a positive outcome for both employees and the business. You will provide policy advice and coaching to managers via a telephone advice line, delivering an excellent customer experience by meeting KPI/SLAs including call handling and satisfaction measures.
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Key Responsibilities
- Provide expert guidance that balances business needs with fairness, care, and legal compliance.
- Manage a high volume of calls from managers.
- Understand situations and offer advice and guidance according to policy.
- Influence decision making, helping to create a positive outcome for both employees and the business.
- Deliver an excellent customer experience by meeting KPI/SLAs including call handling and satisfaction measures.
Requirements
- Organised, proactive, confident communicator with a passion for employee relations.
- Able to manage multiple priorities in a fast-paced environment.
- Good listener, able to understand situations and offer advice and guidance according to policy.
- Collaborative and credible, able to engage and influence stakeholders at all levels.
- Ideally CIPD Level 3/5 qualified or studying towards.
- Pragmatic and commercial approach, balancing legal compliance with business priorities.
- Ability to coach managers and build capability in people management.
- Flexible and self-motivated attitude.
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About You
This is a great opportunity to join a collaborative and values-led HR team in a varied, fast-paced role. If you are passionate about employee relations, love solving problems, and want to grow a career in a supportive and high-performing environment, we would love to hear from you.
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