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The Role
We’re scaling rapidly, and as we expand our reach, launch new products, and enter new markets, we need to stay sharp, scalable, and human. That’s where you come in.
We’re introducing a new role within People; we’re looking for a People Advisor to harness systems and AI to develop and improve how we manage employee relations cases, casework insights, and proactively support the business to better lead their teams.
We’re looking for someone who thrives in fast-paced environments, has the curiosity to maximise the use of technology integration for better ways of working, and experience handling multiple ER cases on an international remit. Our team of People Advisors will be across the UK, Barcelona, and Boston.
If you want to make a meaningful impact on people and performance, we’d love to meet you!
What you’ll do
- Develop and evolve ways of working across case management, data, and manager enablement using AI integration tools.
- Reinforce leader-led decisions by effectively co-piloting with managers on how to handle performance, conduct, and probation cases, attendance concerns, policy guidance, and changes to terms and conditions.
- Be responsible for maintaining accurate and compliant documentation, providing high-quality support to managers, and ensuring consistent application of people policies and the Perk approach across the region.
- Provide data insights and highlight trends or early flags to ensure early intervention can be delivered.
- Ensure efficiency in case management and minimise case timelines from open to resolution as appropriate.
- Partner across the People Team and wider business to ensure smooth alignment and delivery of ER cases.
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What success looks like
- Enhanced and embedded ways of working across case work.
- Manager satisfaction with co-pilot support provided on cases.
- Timely progression of cases and reduced delays.
- Strong partnership with People Team and wider business.
- Clear, reliable case data that supports planning and risk reduction.
- High documentation accuracy and compliance.
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What you’ll bring
- Curiosity to explore and build enhanced approaches to our ways of working. Ideally having built and implemented AI-first approaches to workstreams.
- Strong judgement and ability to follow structured case processes as well as act on sound judgement when alternative approaches are required.
- Demonstrable experience and knowledge of employee relations processes across Europe or the US.
- Strong experience managing multiple ER cases, particularly with performance and conduct cases.
- Ability to organise, document, and track ER matters with accuracy.
- High attention to detail.
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