Maximus
Employment Advisor
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Employment Advisor – Job Description
About the Role
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Maximus is a global organisation specialising in health and employment services, supporting millions of people annually. In the UK, we employ around 5,000 people nationwide, delivering services that significantly impact lives. From assessments and health services to employability programmes and specialist support, we make a real difference with people who genuinely care.
As an Employment Advisor, you will work directly with a caseload of customers, helping them overcome barriers to employment. Your role will provide essential support to empower individuals, equipping them with the skills and confidence needed for secure and sustained employment.
You will build strong relationships by motivating, challenging, and encouraging customers to achieve their potential while achieving your own job-specific targets.
Role Duties
- Meet personal performance targets and Key Performance Indicators (KPIs)
- Manage a caseload of customers using diverse coaching strategies, preparing them for interviews and job searching
- Conduct in-depth assessments using specialist tools to understand:
- Customers’ circumstances
- Their preferences
- Holistic barriers to progression
- Co-produce personalised, tailored SMART action plans with sequenced interventions and development opportunities
- Utilise an integration framework of local specialist services to support customers with:
- Substance misuse
- Anger management
- Debt advice
- Health and vocational training
- Identify employers’ recruitment needs and deliver tailored pre-screens and group assessments
- Co-produce effective in-work support plans with participants and employers
- Proactively contribute to continuous improvement to ensure excellent customer service
- Compliance with company policies, including:
- Personal data security
- Safeguarding
- Health & safety
- Work from local hubs and community outreach locations (often alongside housing, health, and primary care centres) to enhance service accessibility
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Essential Criteria
Attributes & Mindset
- Customer-focused, with a strong commitment to customer care
- A strong team player with a positive, flexible, and collaborative approach
- Experience in fast-paced, target-driven environments
Technical & Digital Competencies
- Previous experience delivering services that meet contractual and quality standards
- Fully IT literate, proficient in:
- Microsoft Office (including 365 products)
- Modern digital technologies (e.g., Microsoft Teams, Zoom, Google)
- Strong communicator capable of:
- Listening actively
- Asking insightful questions
- Building rapport and relationships
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Problem-Solving & Workflow
- Demonstrable creative problem-solving skills with a positive approach to overcoming barriers
- Ability to plan and organise workload to meet targets and deadlines
- Prior experience in a similar role within the Welfare to Work sector is desirable
Industry Knowledge
- Familiarity with employability sector trends (desirable)
- Previous experience in recruitment backgrounds (desirable)
EEO Statement: Diversity, Equity & Inclusion
At Maximus, we are committed to:
- Promoting a culture of diversity, equity, and inclusion throughout the recruitment process
- Ensuring no applicant receives less favourable treatment due to personal characteristics
- Providing clear, accurate information for potential applicants to assess suitability
Disability Confident Leader
We are a Disability Confident Leader, meaning:
- We support the recruitment, retention, and career development of people with disabilities and long-term conditions
- Eligible applicants with a disability who meet minimum job requirements receive a guaranteed interview
- Adjustments are made where reasonable during the recruitment process
Salary: £26,700.00 – £27,500.00
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