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We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We are looking for an Empty Homes Coordinator to join our team in Portsmouth! This is a permanent, full time role, working 37 hours a week with a minimum of 3 days to be office based to promote collaboration and team working.
Want to know what great benefits we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
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Here’s The Facts About The Role
Our Empty Homes (void properties) team focus on delivering a great customer experience, whilst ensuring our investigation, repair and maintenance is resolved quickly and to a high standard. This role plays a key part in planning and coordinating trades work, completing documentation and supporting the team in the day-to-day activities.
The empty homes coordinator will provide an efficient communication, administration and planning function to the Empty Homes service area, including planning trades work and maintaining live records for their day to day activities. You'll be responsible for completing documentation, ordering materials and colleague liaison. You'll acknowledge any customer complaints within defined timeframes when requested and complete call backs for the Empty Homes team within designated timescales.
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You’ll regularly liaise with and work alongside other areas of the business - including the customer experience team - to make sure that everything runs smoothly and that service levels are maintained. It’s essential you have excellent attention to detail, strong administrative skills and ideally you'll have experience working in a planning/administration role or similar within the property and maintenance sector! You’ll also need to be organised and able to work well in a busy environment, and will have strong communication skills allowing you to collaborate well with other teams across the business as well as our Empty Homes trade operatives.
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