New Forest District Council
Empty Homes Maintenance Scheduler
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Are you highly organised, detail-focused and thrive in a fast-paced environment?
We are looking for a proactive and motivated Empty Homes Maintenance Scheduler to join our busy Housing Support and Maintenance team, supporting the efficient delivery of our Empty Homes (Voids) service.
This is a varied and fast-paced role where you will play a key role in ensuring empty homes are inspected, repaired and ready to be re-let as quickly as possible by coordinating work schedules, managing operative diaries and supporting the day-to-day administration of the Void Maintenance service.
If you enjoy problem solving, have excellent organisational skills, exceptional attention to detail and confidence using ICT systems, particularly Microsoft Excel, this could be the perfect opportunity for you.
About The Role
You will:
- Manage and coordinate the diaries of Trade Operatives, making best use of available resources and skills. Scheduling and allocating repairs, inspections and maintenance works for empty homes to ensure service priorities and performance targets are met.
- Monitor progress of works and to respond to changing priorities, liaising with operatives, contractors, suppliers and colleagues to ensure properties progress efficiently through the void process.
- Raise purchase orders, coordinate materials and support subcontractor management activities.
- Support the Void Manager with administrative processes, statutory inspections and service coordination and maintain accurate records and ensure information is updated across relevant systems and databases.
- Produce and maintain reports using Microsoft Office, including regular use of Excel.
- Work collaboratively with Allocations, Housing Management and other Housing teams to support the successful turnaround of empty properties.
- Provide excellent customer service and act as a key contact for housing staff and other stakeholders regarding empty home repairs and maintenance activities.
What We're Looking For
- Experience in an administrative role within a busy, customer-focused environment.
- Excellent organisational skills with the ability to manage multiple priorities and changing deadlines.
- Strong attention to detail and ability to maintain accurate records and data.
- Excellent communication skills with the confidence to work with colleagues, contractors, suppliers and customers.
- Strong ICT skills with a good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
- Ability to work effectively under pressure in a busy operational environment.
- Experience in housing maintenance, repairs scheduling or workforce planning would be advantageous.
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What's in it for you?
Benefits
As part of our commitment to being a supportive and people-centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:
- £27,939 - £30,372 per annum (pay award pending and appointment is normally at the bottom of the scale)
- 23-24 days annual leave plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service
- Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
- Employee Assistance Programme offering free 24/7 legal, financial and personal wellbeing advice
- Employee discount scheme with savings across major supermarkets, retailers, restaurants and leisure providers
- Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
- A values-led organisation, guided by our LEAF values (Learning, Empathy, Ambition and Fairness)
- Access to learning and development opportunities to support your growth
- Hybrid working available following successful completion of training and service requirements. The role will require significant office-based working and flexibility to meet operational needs.
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
- Equality, Diversity & Inclusion (EDI) Group
- LGBTQ+ Network
- Women’s Network
- Early Careers Network
- Neurodiversity Network
Working Hours
37 hours per week, Monday to Friday between 8.00am and 4.00pm. Working arrangements will be determined by service needs and team requirements.
About Us
At NFDC we recognise that every colleague - whether in operational, frontline, or office-based roles - plays a vital part in delivering high-quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.
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We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.
We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.
If you’re interested
Please see the candidate booklet for more information about working at the Council and the job description.
If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.
For an informal chat about the role please contact Ellie Nightingale or Laura McIndoe on 023 8028 5222
Please note, this post is subject to a basic DBS check
Closing date: 11pm Sunday 2nd August 2026
Interview Date: Wednesday 19th August 2026
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