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EN - Reception Agent
Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
About the Role
Our team shapes guests’ journeys, adding warmth and professionalism with every interaction. From smile-based service to seamless check-ins and personalised touchpoints, your role is pivotal in crafting unforgettable stays. With access to 45+ Accor brands, innovate guest experiences and represent our commitment to responsible hospitality.
At this Hotel, we complement global standards with local heart—an environment where talent thrives, collaboration flows, and top-tier training (including Accor Academy programs) shapes your career path.
Key Responsibilities
- Front-of-house excellence: Deliver flawless check-ins, ensure timely account settlement, and respond to guest needs with proactiveness and warmth
- Personalised touches: Observe guest needs and tailor experiences (e.g., room selections, dining reservations)
- Upselling expertise: Promote hotel amenities (e.g., spa, fitness) to enhance stay value while maintaining high guest satisfaction
- Technology-savvy operations: Work efficiently with systems like Opera PMS (experience preferred)
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What You’ll Bring
- Service mindset: An intuitive, solutions-oriented personality with a bias for warm, accommodating service
- Relevant experience: Prior hospitality or PMS system (e.g., Opera) exposure—a cyclical advantage at this fast-paced receive
- Fluency: Native or professional English proficiency (local bonus languages—spotlight multilingual hires!)
- Suite of attributes: Adapability in a dynamic environment; clear communication for multichannel processes (check-ins, phone, messaging)
(Note: Guest-facing roles require physical activity, standing posture, and sporadic early/late hours.)
Why We Love Your Choices Here
✔ Unity membership benefits:
- Accor Employee Card: Worldwide discounts at 5,500+ hotels and 3,500+ restaurants ✔ Growth-first culture: From property-specific advancement to global mobility (e.g., SYDA te pointer programs) ✔ Social impact: Active Planet 21 stakeholder—your efforts contribute to shared hospitality responsibility (green initiatives, community ties) ✔ Leadership bought-in: High-potential agents may shadow management teams or apply for accredited training
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Your Team & Atmos
Embrace us as one team at this thriving Able Hotel, where earning a Heartist badge (we call it Dana in Danaesoft) literally translates to job-perks! A culture of mentorship spaces, your cause celebrations (annual team shades), and play unfolds in modern, well-appointed settings—come as you are, leave’s with momentum.
(Western Sydney, location insights available—email us or inquire in-store!)
Note: Environments adapt to consistent company permits. Australian or working-rights conditional policies apply.
Diversity ≠ Tokenism
Accor/NGI’s commitment: To speak to ‘you’, we gather more ‘you’—bridging cultures, identities, backgrounds in a goal continuum. We champion:
🔹 Inclusive hiring (accommodating recognitions outlined under workplace diversity) 🔹 Internal mobility: From former outsiders to internal promotions—fare share is our fuel!
Ready to guide stories to stays? Overseas inquiries? Add Exploration Mode to your LinkedIn now.
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