GiGa-Ops Global Solutions
End User Computing (EUC) L2 – UK
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
📌 Role Overview
The EUC L2 professional provides advanced technical support for end-user devices, applications, and environments. They handle escalations from L1 teams, perform root cause analysis, and ensure stability and efficiency of workplace computing systems.
🎯 Key Responsibilities
Advanced troubleshooting: Resolve complex hardware, OS, and application issues beyond L1 scope. Escalation management: Act as the second line of support, coordinating with L3 or vendor teams when required. System administration: Manage user accounts, group policies, and endpoint configurations. Patch management: Deploy and monitor OS/application updates, ensuring compliance and security. VDI support: Provide support for Virtual Desktop Infrastructure (Citrix, VMware Horizon, etc.). Scripting and automation: Use PowerShell or similar tools to automate routine tasks. Knowledge base updates: Document solutions and create technical guides for L1 teams. Security compliance: Ensure endpoint devices meet organizational security standards.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
🛠️ Required Skills
Technical expertise: Strong knowledge of Windows/Mac OS, Active Directory, SCCM/Intune, and endpoint security. Networking basics: Understanding of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting. VDI knowledge: Experience with Citrix, VMware, or Microsoft VDI solutions. Automation skills: Ability to write scripts for efficiency and consistency. Collaboration: Work closely with L1 teams, infrastructure, and security teams. Customer focus: Deliver high-quality support with strong communication skills.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
🎓 Qualifications
Bachelor’s degree in Computer Science, IT, or related field. 2–4 years of experience in IT support, preferably in EUC roles. Certifications such as Microsoft Certified Endpoint Administrator
Skills: vdi,teams,devices,automation,skills,security,application,computing,advanced,citrix
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location